---

Introduction:

The job holder will be responsible for operations and customer services for a health products of a marketing and distribution company in HK.

Responsibilities:

        Handle customer and potential consumers enquiries, not limited to our products, services, web ordering, payment and logistics and other technical issues

        Maintain and improve customer satisfaction, handling difficult cases and complaint settlement

        Manage different channels, e.g. email, online chat, phone etc to ensure our service scope is delivered

        Handle offline purchase order, internal and external corporate order and flow

        Lead proactive caring and ensure good user experience, collect and understand customer voice and provide insights and suggestion

        Consolidate and summarise operation reports for hotline operation, feedback customer voice and provide operational improvement

        Support operation and logistics team on daily ad hoc program, special order process

Requirements:

        Degree holder

        At least 5 years experience in customer service, call centre, sales administration, or order processing

        Experience in e-commerce or direct selling industry preferred

        Can work under pressure, able to deal with difficult customers

        Strong communication skills

        Good interpersonal skills and able to communicate tactfully and confidently

        Good reporting and analytical skills

        Good time management skills

        General business skill including proficiency in PC technology, Word, Excel, PowerPoint etc

        Fluent in Cantonese and English for both oral and writing, good in Mandarin