Operations and Customer Service Supervisor

Tsim Sha Tsui, Kowloon, Hong Kong SAR
HKD 35k - HKD 43k


The job holder will be responsible for operations and customer services for a health products of a marketing and distribution company in HK.


  •         Handle customer and potential consumers enquiries, not limited to our products, services, web ordering, payment and logistics and other technical issues
  •         Maintain and improve customer satisfaction, handling difficult cases and complaint settlement
  •         Manage different channels, e.g. email, online chat, phone etc to ensure our service scope is delivered
  •         Handle offline purchase order, internal and external corporate order and flow
  •         Lead proactive caring and ensure good user experience, collect and understand customer voice and provide insights and suggestion
  •         Consolidate and summarise operation reports for hotline operation, feedback customer voice and provide operational improvement
  •         Support operation and logistics team on daily ad hoc program, special order process


  •         Degree holder
  •         At least 5 years experience in customer service, call centre, sales administration, or order processing
  •         Experience in e-commerce or direct selling industry preferred
  •         Can work under pressure, able to deal with difficult customers
  •         Strong communication skills
  •         Good interpersonal skills and able to communicate tactfully and confidently
  •         Good reporting and analytical skills
  •         Good time management skills
  •         General business skill including proficiency in PC technology, Word, Excel, PowerPoint etc
  •         Fluent in Cantonese and English for both oral and writing, good in Mandarin

Dee Oh

Dee Oh

For more information about this job opportunity please contact our consultant.

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