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System Engineer

by Sowmyah Narayanan in Financial Services    22nd Jan, 2021    Negotiable

Our client is a a leading and innovative global provider of mission-critical communications systems and services for the global financial community is looking for System Engineers to join their team:

Customer Service
 Fault Rectification – to identify, rectify and escalate if necessary, all faults on all  supported systems. Ensure incident management systems are continuously updated.
  To supervise/implement all assigned duties (service/MAC/Installation)
 Customer Liaison –  Keeping both the service desk/line manager and customer fully informed of status of work/fault.
To provide technical support and assistance to colleagues as required.
To provide clear and concise reports as requested on assigned duties.
 Call Out – To provide 24 hour call out support when required.(As part of a roster)
 Procedures – Ensure that company procedures are adhered to and all paperwork is completed accurately, in a timely manner.
 Site Documentation – To ensure site records are accurate and kept up to date. Ensure the office is provided with up to date system backups reflecting any configuration changes.

Project Implementation
 Ensure that assigned projects are completed within agreed timescales.
 Ensure that issues are promptly raised to customer
 Liaise with customer regarding planned and actual work. 
 Ensure that company procedures are adhered to and all documentation is completed accurately and in a timely manner.
 Provide clear and concise reports and documentation.

General Duties
 Any ad-hoc request from immediate supervisor or management.
 Work overtime as required to meet customer needs and project goals.
 Be part of a shift roster for daily support.

On-site role specific tasks 

shall provide technical support at customer’s premises as detailed below:
Adjust System Settings (As permitted during support hours.)
 Setup and modify User IDs
 Move ID with Handset/headset
 Install line(s) onto turret(s) of a group or multiple groups
 Database updates for intercom buttons, call groups, hunt groups etc.

Front office support:
 Telephone support from end user's and IT helpdesk staff.
 Trouble shooting of turret hardware
 Trouble shooting of Trader Phone
 Install, replace and trouble shoot Handset/Handset issues
 Add button data and Undo button data
 Leased line installation coordination
 Manage inventory of customer owned spare hardware.
 Morning check - When the On-Site Technician in the early shift.

Back room technical support

Voice Recording
 Change phone/line to be recorded
 Initial trouble shooting (simple tests, diagnosis from user’s support call)
 Archive media management
 Support approved voice playback requests.


Voice team Hot Line support


MAC Coordination
 Planning with users and Liaison with vendors.


Analyst- Risk - Fresh Graduates welcome

by Varsha Mankani in Financial Services    18th Jan, 2021    Negotiable

Our client is a well-established consulting and advisory firm and we are now seeking an Analyst- Risk and Client Servicing

  • To support in the client relationship management process.     
  • To conduct data analysis and assist in preparing proposals.      
  • The role will be a good training ground for someone interested in developing risk models   
  • To conduct market information research and work on translation as required
  • Any other ad-hoc projects to be assigned

Fund Accountant

by Varsha Mankani in Financial Services    30th Nov, 2020    Negotiable

A SME financial institution is now looking for a Fund Accountant as follows: Culture: vibrant, friendly, MNC style, performance driven

  • Handle all aspects of day-to-day accounting for the assigned funds such as preparing financial statements, account allocations etc
  • Analyse and review fund performance and prepare relevant reports
  • Resolve accounting discrepancies and irregularities.
  • Calculation of interest payments, maintenance of internal documents.
  • Liaise with external fund administrator, tax advisors, lawyers and maintain banking relationships
  • Participate in ad hoc tasks as assigned by the department head.

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