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Customer Services & Sea Operation

by Priscilla Cheng in Logistics    30th Mar, 2020    HKD 17k - HKD 18k

Our client, an e-Commence logistics company they are looking for:-

  • Interface with customers and sales representatives to handle both pre-sales and post-sales service functions.
  • Provide outstanding customer service to improve customer satisfaction and relationship.
  • Handle and resolve customer complaints/inquiries via e-mail or phone in a timely and accurate manner.
  • Assist in order fulfilment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.
  • Handle incoming phone calls related to warehouse operation & subcontractor’s enquiries.
  • Alert customers on shipping and flow issues in advance.
  • Maintain competent understanding of company’s products, their functions and alternatives.
  • Coordinate, analyse and improve customer service functions to meet company goals.
  • Assist in maintaining database of customer sales order and invoicing records.
  • Handle any Adhoc task

Senior Airfreight Operation

by Priscilla Cheng in Logistics    9th Mar, 2020    HKD 18k - HKD 19k

Our client, an e-Commerce Logistics company is looking for :-

  • Handle full set air import/export documents and shipments including booking with airlines & co-loaders, coordinate with warehouse and subcontractor
  • Monitor Air flight & shipments status
  • Handle daily shipment data collection, operations related enquiries and correspondence
  • Arrange bookings with carriers, co-loaders and follow-up
  • Data entry in Excel

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