Customer Services & Sea Operation by Priscilla Cheng in Logistics 30th Mar, 2020 HKD 17k - HKD 18k Our client, an e-Commence logistics company they are looking for:- Interface with customers and sales representatives to handle both pre-sales and post-sales service functions.Provide outstanding customer service to improve customer satisfaction and relationship.Handle and resolve customer complaints/inquiries via e-mail or phone in a timely and accurate manner.Assist in order fulfilment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.Handle incoming phone calls related to warehouse operation & subcontractor’s enquiries.Alert customers on shipping and flow issues in advance.Maintain competent understanding of company’s products, their functions and alternatives.Coordinate, analyse and improve customer service functions to meet company goals.Assist in maintaining database of customer sales order and invoicing records.Handle any Adhoc task Permanent Freight Forwarding Job details
Senior Airfreight Operation by Priscilla Cheng in Logistics 9th Mar, 2020 HKD 18k - HKD 19k Our client, an e-Commerce Logistics company is looking for :- Handle full set air import/export documents and shipments including booking with airlines & co-loaders, coordinate with warehouse and subcontractor Monitor Air flight & shipments status Handle daily shipment data collection, operations related enquiries and correspondence Arrange bookings with carriers, co-loaders and follow-up Data entry in Excel Permanent Freight Forwarding Job details
