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Operation Manager (e-Commerce) - Native English speaking

by Priscilla Cheng in Logistics    24th Jun, 2020    Negotiable

Our client, an e-Commerce Logistics company is seeking a high caliber candidate for the position of Operation Manager (e-Commerce).

  • Manage relationships with the 3PL’s, partners, and carriers to ensure customer expectations exceeded
  • Forecasting and carrier planning
  • Lead and drive day to day operations ensuring all service levels are achieved
  • Support all new service implementations working with the Senior Management team
  • Look to achieve faster and wider choice of deliveries and returns for our customers
  • Support the Delivery Solutions operational and IT road maps
  • Work with the 3PL teams to ensure optimized solutions exist
  • Work with Customer Care to manage internal relations alongside improve customer experiences
  • Delivery Solutions Reporting
  • Pro-active SLA and KPI monitoring and management
  • Financial Management – managing carriers to ensure they deliver within contractual parameters
  • Owning and conducting regular carrier reviews, managing performance alongside looking to identify opportunities
  • Peak/holiday and seasonal planning, pushing boundaries to provide enhanced delivery propositions for our customers
  • Able to identify cost related risk and where necessary implement corrective action
  • Experience or ability to volume reduction in emergency situations

Operation Manager (Sea Freight)

by Priscilla Cheng in Shipping    10th Jun, 2020    HKD 37k - HKD 40k

Our client an eCommerce logistics and freight forwarding is looking for an Operation Manager (Sea Freight)

  • Responsible to monitor daily operation with handle full set of sea freight import & export documents, operation consolidation, booking for HK and China shipments
  • Quotations/ RFQ on Sea freight outbound/inbound/triangle business
  • Communicate with customers in accordance with existing procedures and guidelines
  • Coordinate with forwarders and subcontractors to arrange all inbound/outbound shipments
  • Proactively provide constant update to customers about the delivery status of their shipments
  • Maintains relationships with Carriers to obtain information and guidance
  • Researching and recommending new opportunities
  • Recommending profit and service improvements 
  • Familiar with South East Asia, Australia, Europe & USA markets

Operation Coordinator (Sea Freight)

by Priscilla Cheng in Logistics    4th Jun, 2020    HKD 18k - HKD 20k

Our client, an e-Commerce Logistics company is looking for :-

  • Handle full set sea import/export documents and shipments including booking with carriers & co-loaders, coordinate with warehouse and subcontractor
  • Arrange bookings with carriers and subcontractors for Sea shipment ex CN
  • Monitor Vessel schedule & shipments status
  • Handle daily shipment data entry in excel, operations related enquiries and e-mail correspondence

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