Desktop Support Engineer (VIP Support)

by Sowmyah Narayanan in Information Technology
Hong Kong, Hong Kong, Hong Kong SAR
HKD 30k - HKD 43k

Introduction:

Our client is a global technology company looking for Desktop Support Engineers to join their team:

Responsibilities:

  • o    Experience supporting / managing Webcasting or Townhalls
  • o    Communicates with other IS and Business partners to define and provide solutions to moderately complex infrastructure problems
  • o    Provides platform support through strong knowledge of tools, techniques and technical expertise
  • o    Keeps current on supported technology platform, and availability of new technology and applies these to new solutions
  • o    Provides technical expertise and support for infrastructure integration efforts in technology platform projects
  • o    Maintain and monitor platform to meet availability as defined by Service Level Agreements (SLAs)
  • o    Acts as liaison between internal customers and outside service providers/vendors
  • o    Often deals with exceptions or unusual problems and circumstances
  • o    Brings forward recommendations for improvements in technology platform
  • o    Is a resource of technical information to help others solve problems
  • o    Investigates and solves problems in a multi-vendor environment
  • o    Collaborate with stakeholder to identify risk and impact of technology platform changes

Requirements:

  • o    5+ years in a similar position and specific experience providing VIP & Executive client support
  • o    Strong knowledge of Core Desktop (both MAC iOS and Wintel) & Infrastructure Technologies:
  • §  Microsoft Office (all versions), Microsoft InTune Admisistration, Active Directory Services (Groups, and OUs), TCP/IP, Citrix, Cisco VPN, Symantec Anti-virus solutions, LAN/WAN Technologies, exposure to Avaya IP Telephony & Avaya Messaging Administration and strong knowledge of Dell and all Apple hardware
  • o    Comprehensive understanding of various mobile devices and related mobile applications, including Microsoft, Android and Apple
  • o    Experience implementing and/or supporting VOIP (Avaya); Mobile Device Management; and Video Conference (Tandberg/Microsoft Teams) environments
  • o    Knowledge of emerging technologies and vendor landscape; ability to quickly comprehend the functions and capabilities of new technologies
  • o    Experience in supporting and troubleshooting Microsoft, Dell & Apple Notebooks and Desktops
  • o    Experience supporting A/V equipment in a high volume conference room setting
  • o    Core understanding VPN, wireless & security practices
  • o    Must be able to troubleshoot or escalate complex problems encountered during installing, testing or monitoring where the application of new technical procedures need to be created and performed
  • o    Must be able to recommend complex solutions to problems and follow through to resolution, as well as implement resolution that has been developed

Sowmyah Narayanan

Sowmyah Narayanan

For more information about this job opportunity please contact our consultant.

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