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Desktop Support (L1 & L2) - Cantonese speakers needed

by Sowmyah Narayanan in Information Technology    11th Sep, 2020    Negotiable

Our client is looking for Desktop Support consultants to join their team.

  • Windows 7, 10 and MS office 365 trouble shooting
  • Anzure mobile device setup and support
  • Provide high level of customer services and quality works
  • Guide users with step by step clear instructions
  • Working closely via SNOW system for new IT tickets / requests
  • Manage inventory with various brands and models of devices in HK and also Asia offices
  • Meetings, special events and video conference setup and trouble shooting
  • Install/configure patches and IT applications
  • Good at handling ad hoc requests, multi-taskings of trivial tasks/projects on daily basis

System Engineer - Windows Platform Support

by Sowmyah Narayanan in Information Technology    3rd Sep, 2020    Negotiable

Our client is looking for System Engineer to join their team.

  • Provide support to new IS/IT Projects 
  • Change, Problem and Incident Handling 
  • Assist in system upgrade, administration, and documentation update. 
  •  Assist in problem analysis, report, and providing solutions to incidents. 
  • Assist in managing, troubleshooting and supporting IT infrastructure with following technical background and knowledge on majority of followings areas: o Database Servers (SQL Server 2008 and above) cluster and Always-on 
  • Microsoft Windows Server (2008 and above) and clusters 
  • Microsoft Azure support including IaaS, PaaS, APIM, etc. 
  • System Center Configuration Manager (SCCM) 2007 or above 
  • VMware virtualization platform 
  • System Programming skill using PowerShell, shell script, etc. 

IT Engineer

by Sowmyah Narayanan in Financial Services    21st Aug, 2020    HKD 1k - HKD 25k

Our client is looking for an IT Engineer to join their team

  • Perform Trading platform daily operation and system health check
  • Handle data center routine and NOC operations, ensure the ongoing operations, availability and stability for infrastructure
  • Ensure fault alarms are timely attended and Co-ordinate/communicate with software vendors and hardware suppliers, such as server, storage etc.
  • Responsible for Windows / Linux / VM architecture
  • Assist work on IT infrastructure projects, IT BCP coordination, production incident, installation and maintenance of equipment
  • Complete daily job operations as assigned
  • Report to IT management regularly
  • Performs other duties as assigned
  • Working after office hour when necessary

IT Helpdesk Support Analyst- shift duties required

by Varsha Mankani in Financial Services    11th Aug, 2020    Negotiable

Our client is a well established fintech firm

  • Handle all rounded first tier support related to hardware, software, helpdesk, network issues
  • Answer users requests in a prompt and efficient manner and handle the subsequent troubleshooting
  • Installation/ configuration of MS Windows, SQL Server etc.
  • Provide all rounded IT support on a 24/7 basis working in shift duties

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