Senior Customer Services Executive
by Priscilla Cheng in Logistics
Introduction:
My client, an eCommerce logistics company location at Kwun Tong is looking for:-
Responsibilities:
- Provide excellent customer services via multiple communication channels
- Handle customer enquiries
- Maintain and enhance customer satisfaction for our customers
- To assist in providing service and product training to customers when required
- Perform other customer service duties when requested
Requirements:
- Post-secondary degree
- Possess a 5 years Customer Service experience, preferably gained in e-commerce or logistics industries.
- Customer focused with excellent communication, interpersonal and problem solving skills
- Good command of both spoken and written English, Cantonese and Mandarin. Fluency in Mandarin will be an advantage.
- Speedy and accurate Chinese typing is essential
- Proficiency in Microsoft Word, Excel and e-mail
- Proficiency in working with different IT systems
- Immediately available is preferred
- Pro-active and team player attitude
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