by Priscilla Cheng in
Logistics
26th Feb, 2021
Negotiable
My client, an Europe base freight forwarding & logistics company is looking for a Key Account Manager to join their Asia Pacific team.
- Actively identify
and pursue new sales opportunities within allocated portfolio;
- Identify new
business opportunities in collaborate with field sales and support to ensure
growth attainment of Key Account customers;
- Create awareness
of nomination within the customer’s organization and vice versa, and identify
the key decision makers/influencer of the key account in the region and build
up a strong business relationship to them;
- Provide ongoing
support to Key Account customers to secure existing business by assuring
reliability and increasing customer satisfaction;
- Develop and
execute a comprehensive account management plan of the allocated key account
portfolio and accomplish regular service review meetings with the main
stakeholder of the key account;
- Work closely with
the network and support teams to ensure delivering high quality of service,
Engage other internal departments to improve customers’ overall supply chain
performance;
- Create SOP as per
customer expectations and maintain updates and involve operation to guarantee
understanding and execution of the agreements;
- Work closely with
the customer to intimately understand their needs and ensure mutually agreed
service and terms are delivered;
- Cooperate with KAM
operations team to fully understand and monitor the daily service performance
and proactively engage the solution for emergency incident once happen;
- Work
collaboratively across the company to create and execute solutions that deliver
value for customers;
- Proactively
communicate development plans and account status to the management;
- Oversee the
implementation process for new awarded business;
- Ensure collection
of accounts receivable by Finance team and assist if necessary;
- Ad-hoc tasks will
be assigned by Department Head.
