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Key Account Manager

by Priscilla Cheng in Logistics    13th Apr, 2021    HKD 45k - HKD 49k

Our client, an international express & logistics company is looking for a Key Account Manager

  • Formulate, plan, implement and oversee market development strategies and sales activities in the assigned industries
  • Lead the process of strategic account management including terms and conditions negotiation, and strategic relationship building, performance review and business development
  • Develop and execute sales strategies through both online and off-line channels
  • Analyze sales trend and relevant analytical reports for sales performance forecast
  • Conduct market research and provide market intelligence / insights for further sales strategies planning

Key Account Manger, Asia Corp.

by Priscilla Cheng in Logistics    13th Apr, 2021    Negotiable

My client; is a US base freight forwarding company is looking for:-

  • Be responsible for growth and retention of medium (strategic), large or global accounts with multiple service lines and modes
  • Identifies new opportunities within their portfolio/mode/service line, generates demand, and sells creative solutions/services to drive growth through relationship building, problem solving, and providing exceptional service
  • Responsible for driving continuous improvement and articulating customer value to support customer's supply chain across multiple office and geographies or for the service line they present
  • Strong focus on:
- Strategy & Growth - penetrates the account by making contacts and building relationships; conducts regular business reviews, leveraging internal data and market intelligence
- Customer Service - serves as the primary point of contact; deliver position experience proactively; timely responses ensuring quality execution against expectations; understand clearly customers' habits and needs
- Pricing Strategy - leads RFP opportunities

  • Handle ad-hoc projects as assigned

Regional Business Process Optimization Manager, South China

by Priscilla Cheng in Logistics    13th Apr, 2021    HKD 40k - HKD 45k

My client; an US base freight forwarding company is looking for Regional Business Process Optimization Manager, South China

Quality Control

  • Collaborate, audit and improve Internal SOPs, Checklists, Policies and Metrics with regional and global
  • Publish and share quality and efficiency performance against goals
  • Represent progress, status and suggested adjustments for internal process improvement measures

Process / Quality Improvement

  • Own and improve their regional performance against operational, financial, compliance and global measurements and expectations
  • Re-train regional team members or work with regional training team to re-train teams based on audit findings
  • Manage, lead, and collaborate to improve training curriculum
  • Lead quality and efficiency improvement initiatives regionally

Quality Implementation / Adoption

  • Support Implementation of new business and process as needed inside their region
  • Ensure Customer Standard Operating Procedures are configurable to company standard operating
  • Procedure and leverages optimal processes and technologies and does not conflict with company standards
  • Project manage implementation of additional services for existing business, if necessary

Financial Health

  • Own and Improve their regional performance financial global measurements and expectations
  • Influence adoption of tools to improve financial process in branches

Sales Manager

by Priscilla Cheng in Logistics    13th Apr, 2021    HKD 39k - HKD 40k

My client, an European base freight forwarding & logistics company is looking for a Sales Manager.

  • Develop new business opportunities and enhance customer relationships in Hong Kong & South China region
  • Develop freehand business in potential targeted and existing account
  • Keep concrete business relationship with existing customer
  • Responsible for driving aggressive growth & to achieve revenue / volume target / Hot-Target Account / V/A/B Customer
  • Manage client activities including calls, sales presentations, sales pipeline and sales solutions
  • Provide up-to-dated market information to management for business development planning
  • Participate sales & marketing activities to promote and increase company exposure in the market

Key Account Coordinator

by Priscilla Cheng in Logistics    13th Apr, 2021    HKD 15k - HKD 19k

My client, an European base freight forwarding & logistics company location in Kwai Hong is looking for a Key Account Coordinator.

  • Assist the Key Account Officer in maintaining the premium accounts
  • Prepare bookings and documentation set for air freight shipment, customs, etc
  • Assist and control overall daily operation, documenting, etc
  • Liaise with internal and external customer to ensure running smooth shipment’s operation
  • Ability to communicate with different levels within the organization

Senior/Business Development Manager

by Lauris Yip in Logistics    13th Apr, 2021    Negotiable

Our client, a leading logistics service provider is seeking a candidate for the position of Business Development Manager.  The jobholder is responsible for actively developing new business and introducing business opportunities between China and HK. He/she also has to explore any sustainable supply chain services to existing customers in order to expand service scopes to current customers. He/she also has to understand the logistics and supply chain markets in order to secure any business opportunities with other service providers so as to create collaboration synergy to new customers.

  • Secure sufficient client base for future development or expansion
  • Leverage existing and new relationships within the major supply chain industry to identify and set-forth sales plans
  • Develop and obtain new business in the designated region as well as manage and maintain the existing accounts to ensure business growth
  • Work closely with other 3PLs in the logistics field to see if any collaboration synergy could be created for providing total solutions to customers or end users
  • Achieve yearly sales targets and ensure sales deliverables in line with budgets and business target
  • Occasional travel is required

Sales Manager / Business Development Manager

by Priscilla Cheng in Logistics    7th Apr, 2021    HKD 41k - HKD 45k

Our client, an Europe Freight Forwarding & Logistics Engineering company is looking for a Business Development Manager (Air & Sea Freight)

  • Responsible for developing sales strategies to promote company services and exploring potential business opportunities.
  • Acquisition of new accounts, developing solutions for customers to optimize their supply chain and presenting these solutions to clients.
  • Manage a team of sales support and following up with customer’s requests and complaints.
  • Responsible for promoting the services and coordinate sales efforts with other department sales.
  • Handling client visit validating our service levels and develop new revenue streams.

Key Account Manager, Asia Pacific

by Priscilla Cheng in Logistics    26th Feb, 2021    Negotiable

My client, an Europe base freight forwarding & logistics company is looking for a Key Account Manager to join their Asia Pacific team.

  • Actively identify and pursue new sales opportunities within allocated portfolio;
  • Identify new business opportunities in collaborate with field sales and support to ensure growth attainment of Key Account customers;
  • Create awareness of nomination within the customer’s organization and vice versa, and identify the key decision makers/influencer of the key account in the region and build up a strong business relationship to them;
  • Provide ongoing support to Key Account customers to secure existing business by assuring reliability and increasing customer satisfaction;
  • Develop and execute a comprehensive account management plan of the allocated key account portfolio and accomplish regular service review meetings with the main stakeholder of the key account;
  • Work closely with the network and support teams to ensure delivering high quality of service, Engage other internal departments to improve customers’ overall supply chain performance;
  • Create SOP as per customer expectations and maintain updates and involve operation to guarantee understanding and execution of the agreements;
  • Work closely with the customer to intimately understand their needs and ensure mutually agreed service and terms are delivered;
  • Cooperate with KAM operations team to fully understand and monitor the daily service performance and proactively engage the solution for emergency incident once happen;
  • Work collaboratively across the company to create and execute solutions that deliver value for customers;
  • Proactively communicate development plans and account status to the management;
  • Oversee the implementation process for new awarded business;
  • Ensure collection of accounts receivable by Finance team and assist if necessary;
  • Ad-hoc tasks will be assigned by Department Head.

Key Account Manager - Account Management

by Priscilla Cheng in Logistics    23rd Feb, 2021    Negotiable

My client a freight forwarding & logistics company is looking for:-

Key Account Management

  • Manage interactions with assigned groups of existing customers to identify sales opportunities;
  • Resolve problems and ensure clients receiving high quality of customer service;
  • Develop client retention and growth plans for developing profitable business with assigned accounts;
  • Review and report on client retention, business opportunities and market trends.

Pricing & Control Tower

  • Lead pricing team to work with sales teams and overseas offices/agents for providing competitive rates to clients;
  • Drive RFQ / Tender responses for assigned accounts;
  • Perform valuation of pricing team's productivity.

Training & Coaching

  • Monitor and analyze team performance and handle clients' special requests and complaints;
  • Share the new market trends and product knowledge to the team;
  • Ensure consistent compliance by professional sharing or case study.

Head of Operation

by Anushyia Vejayarajah in Logistics    19th Jan, 2021    Negotiable

I currently am working on a confidential Head of Operations role. This role requires a candidate with operations and parcel processing experience as well as experience in the end-to-end carrier industry. The individual must understand outbound delivery solutions, returns solutions and any industry related innovations. The role will require the candidate to closely manage the suppliers, carriers and partners, to create and define new relationships and to continuously develop best in class delivery and returns propositions and processes.

  • Manage relationships with our 3PL partners, suppliers  and carriers to ensure customer expectations exceeded      
  • Continuously enhancing the delivery propositions  and   lead the implementation across Asia
  • Lead and drive day to day ground and air operations ensuring all service levels are achieved
  • Look to develop our network of partner carriers to achieve faster and wider choice of deliveries and returns for our customers   
  • Delivery Solutions Reporting   
  • Pro-active SLA and KPI monitoring and management with autonomous approach      
  • Liaise with internal teams delivering solutions to external customers    
  • Responsibility with assisting the budget preparation alongside the COO  
  • Financial Management - managing 3PL, suppliers and carriers to ensure they deliver within contractual parameters
  • Owning and conducting regular supplier/carrier reviews, managing performance alongside looking to identify opportunities
  • Peak/holiday and seasonal planning to ensure minimal service and financial disruption
  • Constantly  providing enhanced delivery propositions for the customers
  • Able to identify cost related risk and where necessary implement corrective action

Operation Manager (Air Import & Warehouse)

by Priscilla Cheng in Logistics    19th Jan, 2021    HKD 40k - HKD 49k

Our client, an international freight forwarding company is looking for an Operation Manager (Air Freight, CS & Warehouse)

  • Responsible for supervise the Operation and CS teams, and ensure smooth daily operations & company compliance, including warehouse operations and management;
  • Strive for the best to meet the KPI requirements;
  • Work closely with customers especially the key accounts to secure, develop and maintain the business and relationship with a stable and good quality of service;
  • Proactively take actions on any new opportunities on RFQ;
  • Frequently liaise with and gain support from oversea branches and agents on daily operations;
  • Keep track on the latest market trend to execute adequate business plans and strategies to drive the maximization of profit of the shipments;
  • Comply with and fulfill up-to-date company development and policy implementations, and work on managerial reports when necessary;
  • Perform any ad-hoc assigned when required.

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