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Introduction:

Our client is a well established and stable company in the epayments industry. We are now seeking a competent, energetic, fast paced and driven Senior Operations Manager who will be responsible for managing a team and also contributing to the business in a very hands-on capacity.

Responsibilities:

• Revise and develop SOPs, review contractual agreements, procedures, policies and operational workflows.
• Manage merchant related activities including onboarding servicing etc.
• Maintain smooth relationships with external parties, service providers, banks, partners etc.
• Analyse and evaluate service agreements, SLAs, service management frameworks
• Participate in the launching of new projects 

Requirements:

• Degree holder in Business Management/ Finance/Corporate Governance or any other related field. Masters degree such as MBA highly preferred.
• Solid experience in operations management in a customer-services oriented environment.
• Any knowledge in on-boarding, risk, legal etc preferred but not a must.
• Experience in fintech/ epayments/ cash payment/ecommerce/online banking environment 
• Strong communication skills in English and Chinese.
• Self-motivated and willing to work in a hands-on environment.
• Supervisory/ team management experience.