Senior Manager-Operations and Merchants Relationships- fintech/cash payments company

by Kitty So in Financial Services
Hong Kong, Hong Kong, Hong Kong SAR


Our client is a well established and stable company in the epayments industry. We are now seeking a competent, energetic, fast paced and driven Senior Operations Manager who will be responsible for managing a team and also contributing to the business in a very hands-on capacity.


  • Revise and develop SOPs, review contractual agreements, procedures, policies and operational workflows.
  • Manage merchant related activities including onboarding servicing etc.
  • Maintain smooth relationships with external parties, service providers, banks, partners etc.
  • Analyse and evaluate service agreements, SLAs, service management frameworks
  • Participate in the launching of new projects 


  • Degree holder in Business Management/ Finance/Corporate Governance or any other related field. Masters degree such as MBA highly preferred.
  • Solid experience in operations management in a customer-services oriented environment.
  • Any knowledge in on-boarding, risk, legal etc preferred but not a must.
  • Experience in fintech/ epayments/ cash payment/ecommerce/online banking environment 
  • Strong communication skills in English and Chinese.
  • Self-motivated and willing to work in a hands-on environment.
  • Supervisory/ team management experience.

Kitty So

Kitty So

For more information about this job opportunity please contact our consultant.

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