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Introduction:

The job holder is responsible for handling account and administration services for customers of a leading SIM card distributor in HK.

Responsibilities:

• Communicate and interact with customers via phone, chat, email and social media to provide responsive and helpful support
• Coordinate with our customers, stores and logistics partners to arrange deliveries and manage inventory
• Arrange invoices, billing updates, bookkeeping of purchases and expenses transactions and manage the workflow of the purchase and expenses settlement process
• Manage daily order placement via email and ERP system.
• Follow up orders and shipments in the schedule
• Act as the interface for customers and internal working partners in handling commercial products & services enquiries and applications
• Handle service requests raised by customers and relate the issues to relevant internal parties
• Maintain accurate data on ERP/ web subscriptions system
• Prepare reports & perform data analysis for management
• Provide administrative support to the team
• Perform any ad hoc assignments as assigned 

Requirements:

• Diploma or above in Business Administration, Information, Computer Science, Accounting or related disciplines
• Good PC skills, especially MS Office and Chinese Word Processing
• Proficiency in English, Cantonese and Mandarin
• 1 - 2 years telecommunication experience is preferable, and knowledge in cross border E-commerce is a plus
• Fresh graduate with good communication will also be considered