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Head of Customer Service & Account Management

by Vinita Sheoran in Engineering    13th Feb, 2020    HKD 55k - HKD 70k

One of our esteemed client in the Aviation industry is currently looking to hire a Head of Customer Service for their Hong Kong office.

·  manage and coordinate the customer service network in Asia/Pacific outside of mainland China and India

·  ensure that revenue, profit and performance targets of the Product Division Components Services in Asia/Pacific are met

·   analyze business activities, results, contracts, customer requirements and customer potentials regularly, establish a standard

·   ensure regular performance reviews with customers and management as a means of ascertaining customer satisfaction and identifying the need for further products / services

·   secure existing business, competitiveness and support acquisition of new business

·  lead, motivate and develop a team of 20+ employees across the Asia Pacific region

·  lead complex and large projects 

Customer Services Executive - Japanese speaking

by Priscilla Cheng in Logistics    11th Feb, 2020    HKD 29k - HKD 30k

My client is a sizable Japanese base logistics company, they are looking for a Japanese speaking Customer Services Executive to join their Japan office.

  • The candidate will be stay in Japan after 3 month training
  • Responsible for order follow up,
  • Handle hotline enquiries from local and foreigner customer (Cantonese + English + Mandarin + Japanese)
  • Communication with the customers (HK & Japan office)

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