Onboarding and Implementation Manager

by Priscilla Cheng in Logistics
Kwun Tong


My client, one of the world’s leading international e-commerce logistics providers, offering a diverse range of cross-border services for business and commerce, they are looking for an Onboarding and Implementation Manager


  • Lead and manage the implementation of any new client in collaboration with the appropriate cross functional teams.
  • Create, distribute, and maintain Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and Finance
  • Engage with the customer at onboarding stage and maintain contact until handover to Key Account Manager at business as usual stage, from collection of information until sign-off of the onboarding
  • Coordinates, follow-up and consolidates key information with Operations, IT, Finance, Legal and Compliance to support the completion of the onboarding phase
  • Coordinate reporting to monitor live solutions over the Hypercare period; immediately communicate any issues or exceptions to internal stakeholders for corrective actions
  • Track all meeting notes, action items, complaints, compliments distribute to appropriate people
  • Assign a corrective action to every issue/complaint and follow-up on effectiveness of corrective action to ensure client satisfaction with the resolution (CRM)
  • When necessary, travel domestic to visit accounts/account sites and branches to review procedures and maintain customer information/satisfaction
  • Ensure all company policies and regulatory requirements are adhered to
  • Understand accounts’ business strategy, objectives and risks/constraints; continually focus efforts on providing solutions to achieving objectives and mitigating risks/constraints
  • Continuously pursue and implement more efficiency and cost reduction measures
  • Support the sales team from time to time on marketing event organizations, CRM management and admin


  • Degree holder
  • 1-2 years sales experience in freight forwarding, logistics or eCommerce industry
  • Good analytical and program management skills; ability to define, develop and document business processes and procedure
  • Strong customer service, problem-solving, and interpersonal skills
  • Strong project management skills
  • Internal/external sales skills
  • Excellent in English in written & spoken, Mandarin is a must
  • Strong computer skills including Microsoft Office suite

Priscilla Cheng

Priscilla Cheng

For more information about this job opportunity please contact our consultant.

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