Onboarding and Implementation Manager

by Priscilla Cheng in Logistics
Kwun Tong
Negotiable

Introduction:

My client, one of the world’s leading international e-commerce logistics providers, offering a diverse range of cross-border services for business and commerce, they are looking for an Onboarding and Implementation Manager

Responsibilities:

  • Lead and manage the implementation of any new client in collaboration with the appropriate cross functional teams.
  • Create, distribute, and maintain Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and Finance
  • Engage with the customer at onboarding stage and maintain contact until handover to Key Account Manager at business as usual stage, from collection of information until sign-off of the onboarding
  • Coordinates, follow-up and consolidates key information with Operations, IT, Finance, Legal and Compliance to support the completion of the onboarding phase
  • Coordinate reporting to monitor live solutions over the Hypercare period; immediately communicate any issues or exceptions to internal stakeholders for corrective actions
  • Track all meeting notes, action items, complaints, compliments distribute to appropriate people
  • Assign a corrective action to every issue/complaint and follow-up on effectiveness of corrective action to ensure client satisfaction with the resolution (CRM)
  • When necessary, travel domestic to visit accounts/account sites and branches to review procedures and maintain customer information/satisfaction
  • Ensure all company policies and regulatory requirements are adhered to
  • Understand accounts’ business strategy, objectives and risks/constraints; continually focus efforts on providing solutions to achieving objectives and mitigating risks/constraints
  • Continuously pursue and implement more efficiency and cost reduction measures
  • Support the sales team from time to time on marketing event organizations, CRM management and admin

Requirements:

  • Degree holder
  • 1-2 years sales experience in freight forwarding, logistics or eCommerce industry
  • Good analytical and program management skills; ability to define, develop and document business processes and procedure
  • Strong customer service, problem-solving, and interpersonal skills
  • Strong project management skills
  • Internal/external sales skills
  • Excellent in English in written & spoken, Mandarin is a must
  • Strong computer skills including Microsoft Office suite

Priscilla Cheng

Priscilla Cheng

For more information about this job opportunity please contact our consultant.

Sign up now for Gemini’s new Job Search platform!

Find the latest job opportunities in Hong Kong, China, Singapore and Thailand! Search and apply for jobs across locations, industries, levels and functions.

Sign up to upload your CV and receive notifications via email or phone when new opportunities are being posted.

Job suggestion for you

Gemini Personnel

Gemini Personnel

Social Links