Malaysia
HKD 1k - HKD 1k
Introduction:
Our client is looking for Configuration Analyst to join their team in KL, Malaysia.
Responsibilities:
• Assist the Configuration Manager in all aspects of Configuration Management
• Contributes to define the structure of the configuration management system, CI types, naming conventions, required and optional attributes and relationships
• Records and maintains CI(s) within scopes in the CMDB & to provide reliable and up-to-date details about the IT infrastructure that supports IT services.
• Produce and publish CMDB reports
• Data remediation for CI(s) that are reported as failed in Data Quality KPI
• Ensuring Configuration Management on a day-to-day basis by availability and responsive to queries and issues
• Maintain and update Configuration Management documents and obtain approval(s)
• Analyze and resolve configuration issues in a timely manner
• Work closely with stakeholders & CI Owners to create/maintain/retire CI in CMDB
• Request source files from the stakeholders to perform data reconciliation activity
• Training staff in configuration management principles, processes, and procedures
• Perform Configuration Management audits
Requirements:
• Bachelor’s degree in Information Technology, Information Systems, or related field
• Minimum of 3 years' experience in the IT industry, of which 2 years focusing on Configuration Management
• Experience & proficient with ServiceNow and or leading service management tools and the CMDB of each
• Problem-solving, critical thinking, and applying sound project management to assigned work
• Excellent Management and communication skills
• Proven track record of successful working directly with business and service managers
• Sound understanding of Service Management and clear commitment to Service Management framework
• Skilled at working collaboratively in a complex environment and driving performance achievement and improvements
• ITIL v3 or v4 certification preferred
SKILLS :
• Cross cultural sensitivity, flexibility
• Organized with a proven ability to prioritize workload, meet deadlines, and utilize time effectively
• Strong interpersonal and communication skills; able to deal effectively with diverse skill sets and personalities, works effectively as a team player
• Ability to function effectively in a matrix structure
• Strong facilitation, negotiation, and conflict resolution skills
