Key Account Manager
by Lauris Yip in Engineering
Introduction:
Our client, an international aircraft component supply solutions company is urgently seeking a candidate for the position of Key Account Manager.
Responsibilities:
- Responsible for the assigned Customer accounts to ensure contracted services and financial performance is met
- Support and develop clients, and carry out necessary coordination for the services of the Aircraft Component Division
- Responsible for revenue and profit of the customer contract
- Prepare, review and coordination offers and business plans
- Ensure the provision of services, identify improvement potential and develop measures for optimization together with the business units
- Develop and implement measures to increase customer satisfaction
- Prepare technical documentation for negotiations with customers and prepare sales campaigns and marketing initiatives
Requirements:
- University or technical college degree in Engineering or Business Administration
- Relevant professional experience in a customer relations / client servicing role preferably in technical customer service/sales, maintenance of aircraft or material management
- Good knowledge in customer service, sales or negotiation
- Strong commercial risk management and financial analysis skills, especially in flat rate pricing
- Fluent in spoken and written English
- Knowledge of Chinese (Mandarin, Cantonese) and/or other Asian languages (e.g. Japanese, Korean) is preferred
- Occasional travel is required
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