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Head of Customer Service & Account Management

by Vinita Sheoran in Engineering    13th Feb, 2020    HKD 55k - HKD 70k

One of our esteemed client in the Aviation industry is currently looking to hire a Head of Customer Service for their Hong Kong office.

·  manage and coordinate the customer service network in Asia/Pacific outside of mainland China and India

·  ensure that revenue, profit and performance targets of the Product Division Components Services in Asia/Pacific are met

·   analyze business activities, results, contracts, customer requirements and customer potentials regularly, establish a standard

·   ensure regular performance reviews with customers and management as a means of ascertaining customer satisfaction and identifying the need for further products / services

·   secure existing business, competitiveness and support acquisition of new business

·  lead, motivate and develop a team of 20+ employees across the Asia Pacific region

·  lead complex and large projects 

Sales Engineer (HVAC)

by Monly Chang in Engineering    16th Jan, 2020    HKD 25k - HKD 35k

Our client, a German multi-national company (Ventilation & Air-Conditioning) is looking for a high caliber candidate to fulfill the above mentioned position. Details are as followings:

  • Explore new business opportunities, and input visiting report in SAP system
  • Develop sales lead and identify customer requirements
  • Maintain good relationships with customers to ensure quality of work are met
  • Coordinate with customer service to fulfil customer delivery schedule
  • Preparing HVAC retrofit proposal for submission for customer and coordinating project execution
  • Identify the fan quality issue on site and coordination fan replacement
  • Visit construction site to solve technology problem
  • Travel to China Guangdong and Macau customers occasionally

Package:
  • 12 months salary + attractive annual bonus
  • 15 days - 20 days annual leaves
  • Medical & dental insurance coverage

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