Key Account Executive

by Priscilla Cheng in Logistics
Yau Tong, Kowloon, Hong Kong SAR
HKD 26k - HKD 26k


My client, an international logistics provider, they are looking for a Key Account Executive to join their team.


  • Maintain assigned accounts and provide ongoing support to key account customers
  • Continually adhere to company service standard by proactively identifying and resolving customer escalations, issues and managing exceptions
  • Acting as the major point of contact for all queries and reporting; be in direct liaison with key account customers to ensure the highest level of service is provided
  • Be the escalation point for critical customer service issues and resolution
  • Identify the opportunity of new trade lanes from existing accounts by leveraging established relationship and work with Key Account Manager or Branch Manager to penetrate the new trade lanes
  • Collaborate with other departments to optimize logistical services and arranging shipment and transportation details with carrier agents
  • Develop and deploy new or revised process, systems or procedures to ensure customer contractual expectations are met and that contract requirements are administered
  • Establish and implement SOP for new customers; ensure SOP is followed through by the Key Account team
  • Prepare quotations, review monthly KPI performance for key account clients, and standardize local handling procedures


  • Degree holder
  • At least 3 years of working experience in the capacity of a Customer Service /Key Account team, preferably gained within a multinational Logistics or Freight Forwarding company.  
  • Extensive knowledge of forwarding and logistics activities across all levels of the processes
  • Proven track record in establishing and managing customer relationships to achieve higher customer retention.
  • Proficiency in written and spoken English and Putonghua.
  • Good computer literacy, well-versed in Microsoft applications and Chinese Word Processing
  • Over 5 years can be considered senior position.

Priscilla Cheng

Priscilla Cheng

For more information about this job opportunity please contact our consultant.

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