Deskside Support Engineer

Information Technology

Permanent Support

Hong Kong SAR

HKD 30k - HKD 35k

Apply now

Introduction:

Our client is looking for Deskside Support Engineers to join their team :

Responsibilities:

1. Strong English & local language proficiency and inter personal skills.

2. Provide incident and request management support to all end user devices. E.g. Desktop, Laptop, Tablet, Thin-client, Mac, Monitor, Mobile device, VPN Token, Printers, Scanner, Thumb drive, encrypted portable HDD etc

3. Experience in Windows & non-Windows Operating environment

4. Installation, Movement, Addition or Change (IMAC) of new or existing end user device hardware/software component.

5. Provide and maintain warranty/maintenance documentation for Assets, to be included in Operations Manual.

6. Recommend and apply solutions, including on-site repair for remote users.

7. Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and software.

8. Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.

9. Determine and execute system reconfiguration needs.

10. Establish end user service level agreements.

11. Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.

12. Supervise complaint ticketing system and follow timely resolution of all work orders.

13. Able to configure and use Microsoft Enterprise applications (including SCCM and Active Directory).

14. Creation/restoration of images and up gradation of patches using SCCM.

15. Ability to participate in the design, architect and engineering of software deployments/installation process.

16. Demonstrated ability to provide user support by means of remote access tools.

17. Ability to communicate effectively with both Business/Management and Vendor resources & acquire knowledge from them.

Requirements:

1. Knowledge on Asset management.

2. Preferred Certifications: MCSA (Win 7 Enterprise Desktop Support) & ITIL Foundation / Intermediate.

3. Good to have service transition experience.

For more information about this job opportunity please contact our consultant.

Sign up now for Gemini’s new Job Search platform!

Find the latest job opportunities in Hong Kong, China, Singapore and Thailand! Search and apply for jobs across locations, industries, levels and functions.

Job suggestion for you

Job details

by Monly Chang in Insurance/Pension funding

Administrative Support Assistant (Claims)

Our client, a transport and logistics liability insurer, (UK based), is looking for the above-mentioned position. Details are as followings:

Permanent
Clerical/Admin Staff

7th May, 2025
HKD 21k - HKD 24k

Job details

by Phiyon Lam in

Business Development Manager - Malaysia

The ideal candidate is a persuasive sales professional with a strong ability to influence decision-makers and translate strategic goals into actionabl...

Executive
Business Development

12th Jun, 2025
HKD 1k - HKD 350k

Job details

by Monly Chang in Trading and Distribution

Junior Logistic Manager (steel materials, copper, ...

Our client, a well-established manufacturing of Base Metal Materials is looking for a high caliber candidate to fulfill the above-mentioned position. ...

Permanent
Documentary Credit/Bills Processing

4th Jul, 2025
HKD 33k - HKD 35k

Job details

by Monly Chang in Manufacturing

Senior Sales Engineer, Maintenance Sales

Our client, a well-established Japanese Airconditioning Company is looking for a high caliber candidate to fulfill the above-mentioned position. Detai...

Permanent
Technical Sales/Sales Engineer

8th May, 2025
HKD 30k - HKD 35k

Job details

by in Financial Services

Tea Division General Manager/Director

Our client is now seeking an experienced Tea Division General Manager/Director for the team. The ideal candidate will have strong marketing skills and...

Executive
Marketing - Brand/Product Management

16th May, 2025
HKD 1k - HKD 350k

Job details

by in Professional services

Secretary to Chairman

Our client is now looking for a dynamic personal assistant for the team.

Executive
Personal/Executive Assistant

16th May, 2025
HKD 1k - HKD 350k

Job details

by Monly Chang in Manufacturing

International Sales Leader (LED Driver Power Supp...

Our client, a well-established R&D/Manufacturing of LED driver power supply, is looking for a high caliber candidate to fulfill the above-mentioned p...

Permanent
Business Development

15th May, 2025
HKD 50k - HKD 58k

Job details

by Natcha Sittisorn in Banking & Financial Services

Assistant to the Chairman

Fully manage the day-to-day workflow of the Chairman:

Permanent
Personal/Executive Assistant

27th Jun, 2025
HKD 30k - HKD 40k