Desktop Support Engineer
Introduction:
Our client is a global technology company looking for Desktop Support Engineers to join their team:
Responsibilities:
- o Experience supporting / managing Webcasting or Townhalls
- o Communicates with other IS and Business partners to define and provide solutions to moderately complex infrastructure problems
- o Provides platform support through strong knowledge of tools, techniques and technical expertise
- o Keeps current on supported technology platform, and availability of new technology and applies these to new solutions
- o Provides technical expertise and support for infrastructure integration efforts in technology platform projects
- o Maintain and monitor platform to meet availability as defined by Service Level Agreements (SLAs)
- o Acts as liaison between internal customers and outside service providers/vendors
- o Often deals with exceptions or unusual problems and circumstances
- o Brings forward recommendations for improvements in technology platform
- o Is a resource of technical information to help others solve problems
- o Investigates and solves problems in a multi-vendor environment
- o Collaborate with stakeholder to identify risk and impact of technology platform changes
Requirements:
- o 5+ years in a similar position and specific experience providing VIP & Executive client support
- o Strong knowledge of Core Desktop (both MAC iOS and Wintel) & Infrastructure Technologies:
- § Microsoft Office (all versions), Microsoft InTune Admisistration, Active Directory Services (Groups, and OUs), TCP/IP, Citrix, Cisco VPN, Symantec Anti-virus solutions, LAN/WAN Technologies, exposure to Avaya IP Telephony & Avaya Messaging Administration and strong knowledge of Dell and all Apple hardware
- o Comprehensive understanding of various mobile devices and related mobile applications, including Microsoft, Android and Apple
- o Experience implementing and/or supporting VOIP (Avaya); Mobile Device Management; and Video Conference (Tandberg/Microsoft Teams) environments
- o Knowledge of emerging technologies and vendor landscape; ability to quickly comprehend the functions and capabilities of new technologies
- o Experience in supporting and troubleshooting Microsoft, Dell & Apple Notebooks and Desktops
- o Experience supporting A/V equipment in a high volume conference room setting
- o Core understanding VPN, wireless & security practices
- o Must be able to troubleshoot or escalate complex problems encountered during installing, testing or monitoring where the application of new technical procedures need to be created and performed
- o Must be able to recommend complex solutions to problems and follow through to resolution, as well as implement resolution that has been developed
For more information about this job opportunity please contact our consultant.
Sign up now for Gemini’s new Job Search platform!
Find the latest job opportunities in Hong Kong, China, Singapore and Thailand! Search and apply for jobs across locations, industries, levels and functions.
Sign up to upload your CV and receive notifications via email or phone when new opportunities are being posted.
Job suggestion for you
Senior Programmer (Data Warehouse) (EW)
Develop and maintain 3‑tier applications, data warehouses/lakes, and data‑integration projects.
HKD 28k - HKD 36k
Coordonator (Production Control & Logistic Dept)
A sizabel Japanese base trading company is now looking for a Coordinator for the Production Control & Logistics Department urgently.
HKD 1k - HKD 350k
Relationship Manager, Business Banking (EW)
Reporting to Section Head, Business Development & Relationship Management, you will be responsible for providing SME customers with full range of busi...
HKD 30k - HKD 60k
Airflight Specialist
An International logistics firm is seeking for Airlfight specialist
HKD 1k - HKD 350k
General Merchandising Manager
A sizable export company dealing with Branded Fashion is now looking for a General Merchandising Manager.
HKD 45k - HKD 55k
Commercial Director - Niseko Japan
Our client is a core business unit within a prominent, Asia-based conglomerate. It is now looking for a dynamic and internationally experienced Commer...
HKD 50k - HKD 60k
Sales Manager / Senior Sales Executive / Sales Exe...
Our client, a sizeable Japanese company, is now looking for a high-caliber candidate for the following position:
HKD 1k - HKD 350k
Sales & Merchandising - General Manager
Our client is a food company operating within the FMCG industry.
