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Customer Service Executive

by Monly Chang in Chemical    13th Apr, 2021    HKD 23k - HKD 26k

Our client, a Plastic Materials Manufacturer (multi-national company) is looking for a high caliber candidate to fulfill the above mentioned position. Details are as follows:

  • Update the database in ERP system to ensure precise and appropriate information are maintained
  • Monitor and oversee order process to make sure orders are correctly confirmed and advised
  • Communicate with local/ overseas customers, understanding their requirements and building good personal relationship
  • Coordinate with Sales Managers and different departments to assure all orders are served and followed up in the right manner
  • Oversee customer payment and offering after-sales service
Package:
  • 12 months salary + discretionary bonus
  • 10 - 15 days annual leave
  • Medical & Dental insurance coverage
  • Bank Holidays

Application Support Specialist

by Monly Chang in Chemical    25th Feb, 2021    HKD 35k - HKD 40k

Our client, a French MNC is looking for a high caliber candidate to fulfill the above mentioned position. Details are as followings:

  • Providing immediate assistance on issues reported by users' tools comprising mainly of complex web applications and APIs.
  • Providing clear steps to reproduce, instructions and supporting developers to understand the nature of the issue to be fixed and evaluating retroactive actions. 
  • Collaborating with end users, functional analysts and developers  to identify and solve issues
  • Providing high quality support to all users across the business, either by writing or by engaging into verbal conversations.
  • To understand complex web applications with a view to troubleshooting reported issues and identifying root causes.
  • To inspect technical issues with web application performance (DNS lookup, network browser inspection). 

Package:
  • 13 months salary + bonus
  • Medical insurance coverage
  • Vision allowance
  • 17 - 22 days annual leave

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