Our client is looking for Dynatrace Specialist to join their team in Kuala Lumpur, Malaysia
§ Responsible
for the monitoring, analysis, troubleshooting and reporting for operational
performance. This includes but not limited to Infrastructure, Application,
Network and Security.
§ Responsible
for driving performance enhancements, and leading targeted process improvement
initiatives.
§ Responsible
for defining the metrics, data collection methods, and reporting mechanisms as
well as the implementation of an overall performance management strategy.
§ Ensures the
effective capture of all logging and monitoring of all aspects of system and
application behaviour to facilitate fast detection and resolution of
Application availability issues.
§ SME in
troubleshooting all performance issue across the Enterprise. This role will
work closely with IT, Application Development, Project Management and external
vendors ensuring the consistent tracking and reporting of metrics and
performance data across the Enterprise.
§ supporting
cost transparency efforts, and helping to develop mature cost metrics and Cost
Optimization
§ Define and
maintain IT’s performance monitoring and reporting strategy (processes, tools,
& templates); develop enhanced reporting capabilities through
standardization and automation
§ Proactively
analyze trends in performance across IT; collaborate with process owners and
stakeholders to identify and implement process improvements to increase operational
efficiency and Application availability
§ Analyze and
recommend performance improvements for capacity, availability, performance,
support and security.
§ Stays
informed of production changes that could affect the functionality and
alerting.
§ Ability to coordinate
across teams, working closely with peers to ensure the appropriate focus and
sense of urgency is applied to all issues
§ Troubleshooting
using logs, alerts and external data sources to determine network, application,
or security issues. The ability to correlate data to determine the root cause.
§ Accurately
troubleshoots, reproduces, and documents issues and other pertinent information
in Incident or Problem tickets.
§ Handles
incident queue and performs various tasks as assigned and determines business
impact.
§ Handles ad
hoc requests and take on new procedures as required.
§ When working
on projects, identify and track project issues and dependencies, ensure
follow-through, and appropriate actions are taken to complete the project on
time
§ Recommend,
implement and manage cloud Automation using native Cloud tools.
