Retail Operations Manager

by Dee Oh in FMCG
Hong Kong SAR
HKD 40k - HKD 40k


Our client, a large multinational luxury beauty/skincare conglomerate is looking to hire a retail operations manager to oversee the retail operations and performance of its stores across Hong Kong


  • Leads retail supervisors to drive sales performance and improve retail productivity. Oversees retail operation to all Hong Kong and Macau point of sale.
  • Ensures delivery of key retail KPIs including topline sales target achievement, boutique conversion, average basket, and IPT.
  • Develops monthly target and focus with line manager, and lead retail team to achieve.
  • Maintains and builds good relationship with strategic trade partners to achieve long term partnership and drive brand performance & profitability.
  • Manages key business accounts and maintains long term relationship with VIP clients.
  • Collaborates and coordinates with cross functional departments to drive retail productivity (marketing, supply chain, CRM, VM).
  • Maintain frontline team’s morale and retention. Motivate frontline team by launching effective commission and incentive programs.
  • Develops hiring and staffing plan with retail supervisors.
  • Drives staff engagement and works out retail people development plan with line manager.
  • Review and implement operation guidelines to maintain operational efficiency and effectiveness.
  • Maintain retail excellence standard from environment, service, and end to end operation.
  • Perform other duties as assigned.


  • Bachelor’s Degree with focus in business and related.
  • Minimum 5 years of experience in retail sales management or account management from MNC, preferably in Beauty.
  • Strong business acumen and analysis skills.
  • Strong leadership, communication, and problem-solving skills
  • Independent, strong sense of ownership and self-motivated; multi-tasked and able to work under tight timelines
  • Ability to handle diversity
  • Good PC skills including Excel & PowerPoint
  • Good command of both spoken & written English and Chinese, Mandarin is a plus.

Dee Oh

For more information about this job opportunity please contact our consultant.

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