Store Manager, Luxury Jewellery | HK & MACAU

One of the most iconic luxury jewellery brands, renowned the world over for its diamonds but also active in various other categories from watches to home accessories, fragrances, eyewear and leather goods.

>> Position available in MACAU and in HONG KONG locations <<

Reporting directly to the Sales Manager, you will act as the business unit team leader in charge of overall retail store operations and support the sales to meet and exceed sales plans and profitability targets. 

Brand Manager, Luxury Jewellery

A European luxury fine jewellery brand with over 80 years of history and an international footprint.

Reporting directly to the Managing Director (based in Hong Kong), you will act as a Retail Manager in a one-man-band capacity to formulate and execute the sales plan for the HK and Macau small retail network.

Assistant to Senior Boutique Manager (ABM/BM/SBM), Luxury Watches, Multiple...

The Companies Top-tier Luxury Swiss mechanical watch brands with long heritage and international presence.

The Roles

Depending on the role (ABM, BM or SBM), you will assist or be responsible for the overall performance of the boutique and lead and motivate a small to large team to achieve the highest standards of customer satisfaction.

You will cover all aspects of boutique operations and staff management, training and development, sales management and KPIs achievement, VM, inventory, customer service, CRM, and will liaise with the retail and marketing team for events management.

Assistant Boutique Manager, Luxury, Elements

An iconic French high fashion luxury goods manufacturer with over 180 years of history and a global presence. The brand is active in the fashion, leather goods, home, accessories, fragrance, watch and jewellery categories.

The Role

Reporting directly to the Boutique Manager, you will assist the Boutique Manager to manage a team of 35 retail staff and manage all aspects of the boutique in line with the brand commercial strategy and uphold the highest standards of image and services.

Your main responsibilities will be to assist in all aspects of store operations and relations management:

Store operations:

• Achieve annual and monthly sales targets and profitability goals and control expenses within budget set by Finance team
• Participate in monthly and annual stock take and insure no discrepancy by closely working with the Operations team
• Ensure store display standards

Relations management:

• Assure effective communication and awareness of staff morale and development, define and set tasks, goals and KPIs and measure team and individual performances
• Creates a sense of team spirit and brand ambassadorship through discipline and mutual respect as well as dedication and loyalty to the brand which will foster staff retention
• Ensure consistently excellent standards of customer service through ongoing staff training and coaching on customer service, product knowledge and selling skills
• Assist the Marketing team with communication initiatives including prioritizing CRM activities
• Gather and provide customer feedback on products to management team, respond to customer inquiries and resolve customer issues

Boutique Manager, Fine Jewellery, Central

An Italian luxury jewellery group with almost a hundred years of history that designs, manufactures and sells a range of fine jewellery collections including High Jewellery. Publicly listed, the group has become one of the main international players in jewellery and expanded to the US and Asia including in HK where its 2 directly owned boutiques are experiencing a very strong momentum.

The Role

Reporting directly to the Retail Manager, you will lead a team of 6 retail staff and be responsible for the overall management and performance of the Boutique.
You will achieve and maintain high operational and merchandising standards and goals as well as build highly motivated teams:

Store Operations: 

- Achieve annual and individual sales performance objectives by training, mentoring, providing feedback, conducting daily briefings and measuring relevant KPIs
- Develop boutique strategies to expand traffic and grow sales by increasing conversion rate and customer database
- Maintain proper inventory and ensure availability of merchandise and services by liaising with the Retail Manager and HQ Customer Service
- Maintain outstanding overall boutique condition including VM standards

Customer and Team Relations Management:

- Ensure high level of customer satisfaction through excellent service and always act as a Brand Ambassador for the brand
- Actively manage the CRM program, lead and manage staffs to build up customer relationships
- Schedule and assign staff tasks and follow up on daily work results
- Identify current and future customer requirements by establishing rapport with potential and actual customers
- Handle complaints, after sales service, repairs, etc.