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Introduction:

An international repair and maintenance service provider for aircraft industry is seeking candidates of Onsite Customer Services Manager to be based in Taipei. This role will be responsible for commercial execution of business at the level of individual items, the smooth operational Customer Support and act as a consultant to customer in all matters of material and customer management.

Responsibilities:

• Central customer service contact person at customer’s office for all issues of daily operational business of high complexity and escalation
• Manage the customer relationship at operational level and ensure its ongoing development
• Monitor costs and revenue on relevant customer contract independently. Analyze profitability and ensure invoicing in line with customer contract
• Identify and manage revenue opportunities and realize cross- and up-selling potential within area of responsibility
• Processing and management of customer complaints; ensure feedback within company's Quality Management System
• Prepare performance dialog with the customer and internal interfaces within the company 
• Assume key user functionality for projects, processes and interfaces
• Develop and implement customer-specific special processes
• Work in and with various IT systems, such as SAP, E-bat, MAX-LRU, SAP
• Perform special tasks and projects

Requirements:

• University or technical college degree in Engineering or Business Administration
• Relevant experience in a customer relations / client servicing role, preferably in material management, technical customer service or maintenance of aircraft
• Experience of working in a multinational company
• Fluent in English
• Knowledge of Chinese (Mandarin, Cantonese) or other Asian languages (e.g. Korean, Japanese)
• Very high service and customer orientation
• Good computer skills (MS-Office, SAP R / 3)
• Willing to travel extensively