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Introduction:

My client, an international logistics provider, they are looking for a Key Account Executive to join their team.

Responsibilities:

• Maintain assigned accounts and provide ongoing support to key account customers
• Continually adhere to company service standard by proactively identifying and resolving customer escalations, issues and managing exceptions
• Acting as the major point of contact for all queries and reporting; be in direct liaison with key account customers to ensure the highest level of service is provided
• Be the escalation point for critical customer service issues and resolution
• Identify the opportunity of new trade lanes from existing accounts by leveraging established relationship and work with Key Account Manager or Branch Manager to penetrate the new trade lanes
• Collaborate with other departments to optimize logistical services and arranging shipment and transportation details with carrier agents
• Develop and deploy new or revised process, systems or procedures to ensure customer contractual expectations are met and that contract requirements are administered
• Establish and implement SOP for new customers; ensure SOP is followed through by the Key Account team
• Prepare quotations, review monthly KPI performance for key account clients, and standardize local handling procedures

Requirements:

• Degree holder
• At least 3 years of working experience in the capacity of a Customer Service /Key Account team, preferably gained within a multinational Logistics or Freight Forwarding company.  
• Extensive knowledge of forwarding and logistics activities across all levels of the processes
• Proven track record in establishing and managing customer relationships to achieve higher customer retention.
• Proficiency in written and spoken English and Putonghua.
• Good computer literacy, well-versed in Microsoft applications and Chinese Word Processing
• Over 5 years can be considered senior position.