Configuration Analyst (Malaysia)

Information Technology

Permanent Others

Malaysia

HKD 1k - HKD 1k

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Introduction:

Our client is looking for Configuration Analyst to join their team in KL, Malaysia.

Responsibilities:

• Assist the Configuration Manager in all aspects of Configuration Management

• Contributes to define the structure of the configuration management system, CI types, naming conventions, required and optional attributes and relationships

• Records and maintains CI(s) within scopes in the CMDB & to provide reliable and up-to-date details about the IT infrastructure that supports IT services.

• Produce and publish CMDB reports

• Data remediation for CI(s) that are reported as failed in Data Quality KPI

• Ensuring Configuration Management on a day-to-day basis by availability and responsive to queries and issues

• Maintain and update Configuration Management documents and obtain approval(s)

• Analyze and resolve configuration issues in a timely manner

• Work closely with stakeholders & CI Owners to create/maintain/retire CI in CMDB

• Request source files from the stakeholders to perform data reconciliation activity

• Training staff in configuration management principles, processes, and procedures

• Perform Configuration Management audits

Requirements:

• Bachelor’s degree in Information Technology, Information Systems, or related field

• Minimum of 3 years' experience in the IT industry, of which 2 years focusing on Configuration Management

• Experience & proficient with ServiceNow and or leading service management tools and the CMDB of each

• Problem-solving, critical thinking, and applying sound project management to assigned work

• Excellent Management and communication skills

• Proven track record of successful working directly with business and service managers

• Sound understanding of Service Management and clear commitment to Service Management framework

• Skilled at working collaboratively in a complex environment and driving performance achievement and improvements

• ITIL v3 or v4 certification preferred

SKILLS :

• Cross cultural sensitivity, flexibility

• Organized with a proven ability to prioritize workload, meet deadlines, and utilize time effectively

• Strong interpersonal and communication skills; able to deal effectively with diverse skill sets and personalities, works effectively as a team player

• Ability to function effectively in a matrix structure

• Strong facilitation, negotiation, and conflict resolution skills

For more information about this job opportunity please contact our consultant.

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