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Introduction:

My client; an Europe based freight forwarding company location in Kwai Fong (near to MTR station) and they are looking for a Key Account Manager

Responsibilities:

• Maintain and develop business with all Key Accounts
• Overview GM development of Key Accounts Department
• Established SOP  jointly with counterpart and follow shipments accordingly
• Provide solutions to customer to ensure service quality
• Liaise with internal and external parties to ensure smooth operations
• Set and monitor KPI 
• Analyse the KPI generated and generate proposal to optimize the current flow / procedure
• Present KPI to customer during service review (monthly/ quarterly/ yearly)
• Provide quotation and tenders 
• To organizes, directs and control overall operation aspects of the Key Accounts Team
• Manage critical circumstances and ensure business continue under unfavorable situation
• Provide and implement BCP 
• Able to back up the full team
• Provide implementation plan and implementation packages for new clients
• Participate (or hold) tender with full proposal and rates
• Liaise with other department head to smoothen the communication between departments

Requirements:

• Degree holder or equivalent
• Minimum 8 years’ solid experience in both air & sea freight services with at least 5 years’ experience in leading & managing team in a similar sized company and 3 years of experience in sales.
• Familiar with worldwide market
• Strong communication and interpersonal skills, dynamic and customer driven, work independent, responsible and mature.
• Excellent command both English and Mandarin
• Proficient in MS office 
• Able to work under pressure, independently and with frequent overtime and occasional request to be on duty during weekends and public holidays.
• Strong interpersonal skills and be flexible to change
• Problem solving oriented