Key Account Manager

by Priscilla Cheng in Logistics
Kwai Fong
HKD 42k - HKD 45k


My client; an Europe based freight forwarding company location in Kwai Fong (near to MTR station) and they are looking for a Key Account Manager


  • Maintain and develop business with all Key Accounts
  • Overview GM development of Key Accounts Department
  • Established SOP  jointly with counterpart and follow shipments accordingly
  • Provide solutions to customer to ensure service quality
  • Liaise with internal and external parties to ensure smooth operations
  • Set and monitor KPI 
  • Analyse the KPI generated and generate proposal to optimize the current flow / procedure
  • Present KPI to customer during service review (monthly/ quarterly/ yearly)
  • Provide quotation and tenders 
  • To organizes, directs and control overall operation aspects of the Key Accounts Team
  • Manage critical circumstances and ensure business continue under unfavorable situation
  • Provide and implement BCP 
  • Able to back up the full team
  • Provide implementation plan and implementation packages for new clients
  • Participate (or hold) tender with full proposal and rates
  • Liaise with other department head to smoothen the communication between departments


  • Degree holder or equivalent
  • Minimum 8 years’ solid experience in both air & sea freight services with at least 5 years’ experience in leading & managing team in a similar sized company and 3 years of experience in sales.
  • Familiar with worldwide market
  • Strong communication and interpersonal skills, dynamic and customer driven, work independent, responsible and mature.
  • Excellent command both English and Mandarin
  • Proficient in MS office 
  • Able to work under pressure, independently and with frequent overtime and occasional request to be on duty during weekends and public holidays.
  • Strong interpersonal skills and be flexible to change
  • Problem solving oriented

Priscilla Cheng

Priscilla Cheng

For more information about this job opportunity please contact our consultant.

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