Senior Technical Analyst / Assistant Manager (Support & Operation)

by Priscilla Cheng in Logistics
Sheung Wan
Negotiable

Introduction:

My client is a well established MNC firm with a wide presence across APAC region and they are now seeking a Senior Technical Analyst / Assistant Manager as follows:

Responsibilities:

  • Actively provide support to internal users and drive positive IT service culture and satisfaction
  • Monitor IT infrastructure and ensure maximum availability of production environment by providing effective support
  • Maintain and improve service desk system, documenting IT related problems and solutions on the technical database
  • Troubleshooting and repairing hardware, software and infrastructure
  • Provide Support and participate in IT projects including upgrades, migrations and outage.
  • Following ITIL to define IT standards and processes
  • Provide training to users
  • Implementing and administering security systems

Requirements:

  • Minimum of 5 years’ relevant experience
  • Fluent in Chinese and English
  • Excellent communication skills and demonstrate exceptional customer service
  • Can work independently and as a good team player
  • Experience with Azure cloud technologies, Windows infrastructure, virtual environment, MDM and FortiGate security devices

Priscilla Cheng

Priscilla Cheng

For more information about this job opportunity please contact our consultant.

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