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Introduction:

My client is a well established MNC firm with a wide presence across APAC region. We are now seeking an IT Manager - Services Management as follows:

Responsibilities:

• Responsible to setup a virtual team for IT Service Management      
• Design and improve various IT operation processes
• Responsible for User Manuel and SOP
• Define minimum standards for documentation for ITIL processes with a focus on Knowledge, Change and Problem Management.        
• Gather requirements from process owners to implement corrective actions;
• Review and document processes, including improvements to existing processes;
• Measure, Report and Analyze KPIs and Metrics associated with IT services. Create or update reports to support these measures;       
• End-to-End Process Owner of one or more IT services;        
• Proactively make decisions and implements actions that will have a continuing effect on the improved quality of processes owned by the ITSM team;        
• Partner with Internal Stakeholders to Design Processes and Definition of KPIs;        
• Perform other duties as required and assigned.

Requirements:

• Degree or relevant work experience;         
• Experience in IT service management and all aspects of the ITIL® v3 (or higher). Service Management lifecycle. ITIL Certification preferred;         
• Demonstrable experience and capability to participate autonomously in complex projects;
• Advanced communication (oral and written) skills; the ability to listen effectively, react appropriately to feedback and construct an effective working environment;       
• Exceptional collaboration skills including the ability to negotiate to fair and reasonable conclusions;  
• Mentor and serve as a resource for colleagues with less experience;
• Exceptional teamwork and an entrepreneurial spirit;
• Ability to travel occasionally