IT Manager - Services Management (User Manuel & SOP focus)

by Priscilla Cheng in Logistics
Sheung Wan


My client is a well established MNC firm with a wide presence across APAC region. We are now seeking an IT Manager - Services Management as follows:


  • Responsible to setup a virtual team for IT Service Management      
  • Design and improve various IT operation processes
  • Responsible for User Manuel and SOP
  • Define minimum standards for documentation for ITIL processes with a focus on Knowledge, Change and Problem Management.        
  • Gather requirements from process owners to implement corrective actions;
  • Review and document processes, including improvements to existing processes;
  • Measure, Report and Analyze KPIs and Metrics associated with IT services. Create or update reports to support these measures;       
  • End-to-End Process Owner of one or more IT services;        
  • Proactively make decisions and implements actions that will have a continuing effect on the improved quality of processes owned by the ITSM team;        
  • Partner with Internal Stakeholders to Design Processes and Definition of KPIs;        
  • Perform other duties as required and assigned.


  • Degree or relevant work experience;         
  • Experience in IT service management and all aspects of the ITIL® v3 (or higher). Service Management lifecycle. ITIL Certification preferred;         
  • Demonstrable experience and capability to participate autonomously in complex projects;
  • Advanced communication (oral and written) skills; the ability to listen effectively, react appropriately to feedback and construct an effective working environment;       
  • Exceptional collaboration skills including the ability to negotiate to fair and reasonable conclusions;  
  • Mentor and serve as a resource for colleagues with less experience;
  • Exceptional teamwork and an entrepreneurial spirit;
  • Ability to travel occasionally

Priscilla Cheng

Priscilla Cheng

For more information about this job opportunity please contact our consultant.

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