Field Engineer (CCNA / CCNP Certified )

by Sowmyah Narayanan in Information Technology
Hong Kong, Hong Kong, Hong Kong SAR
HKD 1k - HKD 1k

Introduction:

As a Field Engineer you will provide on-site support for multiple clients, often visiting several central clients in one day. You will be exposed to and work with multiple technologies and environments; and are responsible for the support and maintenance of server, desktop, and network infrastructure for high profile financial services clients.

Responsibilities:

Provide technical support for desktop infrastructure and Servers

  • Implement new server and desktop technologies

 • Availability for out-of-hours support via an on-call rotation

 • Provide client-facing technical support, and communicate in a timely manner with clients per SLA and average response times

 • Update tickets with current and thorough information

 • Submit timesheets per the regional office requirements

Requirements:

Certifications Required:

• Microsoft (MCITP, MCSE)

• Cisco (CCNA, CCNP)

Skills:

• Ability to work in high pressure environments individually and as part of a team.

• Clearly articulate technology, troubleshooting, and solutions to a variety of audiences, including technical and non-technical persons. 


Minimum 3 years demonstrable 2nd/3rd line support experience in a similar role (experience with a MSP is a strong plus)


• Financial services sector experience preferred
• Proven detailed knowledge and experience with the following:
o Microsoft Server, Active Directory Microsoft Exchange
technologies
o Citrix XenApp and Xen Desktop
o SAN
o Firewall (Cisco ASA, IOS)
o LAN/WAN, DNS, DHCP, TCP/P
o Backup Solutions

• Ability to:

o Build / Configure / Manage Windows 2012, 2016, 2019 Servers
including Active Directory and File Service
o Build / Configure / Manage Exchange 2010, 2013, 2016
o Build / Configure / Manage Windows 7, 8, 10
o Configure / Manage Office 365, migration experience a plus

• Desired Knowledge:

o Admin of VMWare and Hyper V environments
o Network Topologies
o Mac OSX
o Administration of Citrix XenApp and XenDesktop
o Administration of Public Cloud platforms (e.g. AWS, Azure)
o Knowledge of Meraki WiFi and network devices
o Market Data applications e.g. Bloomberg
o Knowledge of SQL
o Experience with Powershell

Sowmyah Narayanan

Sowmyah Narayanan

For more information about this job opportunity please contact our consultant.

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