Hong Kong, Hong Kong, Hong Kong SAR
HKD 1k - HKD 1k
Introduction:
As a Field Engineer you will provide on-site support for multiple clients, often visiting several central clients in one day. You will be exposed to and work with multiple technologies and environments; and are responsible for the support and maintenance of server, desktop, and network
infrastructure for high profile financial services clients.
Responsibilities:
Provide technical support
for desktop infrastructure and Servers
• Implement new server and
desktop technologies
• Availability for
out-of-hours support via an on-call rotation
• Provide client-facing
technical support, and communicate in a timely manner with clients per SLA
and average response times
• Update tickets with
current and thorough information
• Submit timesheets per the
regional office requirements
Requirements:
Certifications Required:
• Microsoft (MCITP, MCSE)
• Cisco (CCNA, CCNP)
Skills:
• Ability to work in high pressure environments individually and as part of a team.
• Clearly articulate technology, troubleshooting, and solutions to a variety of audiences, including technical and non-technical persons.
Minimum 3 years demonstrable 2nd/3rd line support experience in a similar role (experience with a MSP is a strong plus)
• Financial services sector experience preferred
• Proven detailed knowledge and experience with the following:
o Microsoft Server, Active Directory Microsoft Exchange
technologies
o Citrix XenApp and Xen Desktop
o SAN
o Firewall (Cisco ASA, IOS)
o LAN/WAN, DNS, DHCP, TCP/P
o Backup Solutions
• Ability to:
o Build / Configure / Manage Windows 2012, 2016, 2019 Servers
including Active Directory and File Service
o Build / Configure / Manage Exchange 2010, 2013, 2016
o Build / Configure / Manage Windows 7, 8, 10
o Configure / Manage Office 365, migration experience a plus
• Desired Knowledge:
o Admin of VMWare and Hyper V environments
o Network Topologies
o Mac OSX
o Administration of Citrix XenApp and XenDesktop
o Administration of Public Cloud platforms (e.g. AWS, Azure)
o Knowledge of Meraki WiFi and network devices
o Market Data applications e.g. Bloomberg
o Knowledge of SQL
o Experience with Powershell
