Desktop Support Engineer - Trade floor experience

Banking & Financial Services

Permanent Support

Hong Kong SAR

HKD 1k - HKD 63k

Apply now

Introduction:

Our client is an IT Service provider looking for a Desktop Support Engineer with trade floor experience.

Responsibilities:

Background: regional project covering nearly 9000 users across all of APAC. Support engineer will be a hands-on member and will be an internal customer facing role, which requires excellent communication and prioritization.

• Deliver superior End User Experience while ensuring a managed, secure End User environment

• Use standard Microsoft tools like Process Explorer, Handle, MS Office

• Troubleshoot user desktop environment to achieve project goals

• Support various LOB users through direct end user support or through project that deliver changes to the end user environment.

• Work with LOB to identify and proactively manage applications to ensure a well maintained and managed end user environment.

• Handle user questions, incidents and requests. Tracking, measuring, and escalating as appropriate

• Adhere to industry and corporate standards and best practices while maintaining a high level of efficiency.

• Availability for ad-hoc work after hours and on weekends where necessary

• Ability to work in a high-pressure, fast moving environment.

Requirements:

• At least 5 years’ experience in all phases of desktop operating system support, implementation, and maintenance, in the financial sector

• At least 3 years’ experience on trading floor / experience with Bloomberg, Reuters & trading platforms

• Knowledge of desktop OS and infrastructure required to implement and support enterprise deployments.

• Knowledge of Desktop Services, security and access standards and practices

• Basic understanding of networking and server technologies

• Proficient in supporting a Windows 7 and 10 desktop environment & Microsoft suite of applications

• Good communication skills and strong analytical skills.

Feel free to explore with Ms. Narayanan at 35529112 for a confidential discussion.

For more information about this job opportunity please contact our consultant.

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