Hong Kong, Hong Kong, Hong Kong SAR
Negotiable
Introduction:
Our client is a global technology company looking for Desktop Support Engineers to join their team:
Responsibilities:
- o Experience supporting / managing Webcasting or Townhalls
- o Communicates with other IS and Business partners to define and
provide solutions to moderately complex infrastructure problems
- o Provides platform support through strong knowledge of tools,
techniques and technical expertise
- o Keeps current on supported technology platform, and availability
of new technology and applies these to new solutions
- o Provides technical expertise and support for infrastructure
integration efforts in technology platform projects
- o Maintain and monitor platform to meet availability as defined by
Service Level Agreements (SLAs)
- o Acts as liaison between internal customers and outside service
providers/vendors
- o Often deals with exceptions or unusual problems and
circumstances
- o Brings forward recommendations for improvements in technology
platform
- o Is a resource of technical information to help others solve
problems
- o Investigates and solves problems in a multi-vendor environment
- o Collaborate with stakeholder to identify risk and impact of
technology platform changes
Requirements:
- o 5+ years in a similar position and specific experience providing
VIP & Executive client support
- o Strong knowledge of Core Desktop (both MAC iOS and Wintel) &
Infrastructure Technologies:
- § Microsoft Office (all versions), Microsoft InTune Admisistration,
Active Directory Services (Groups, and OUs), TCP/IP, Citrix, Cisco VPN,
Symantec Anti-virus solutions, LAN/WAN Technologies, exposure to Avaya IP
Telephony & Avaya Messaging Administration and strong knowledge of Dell and
all Apple hardware
- o Comprehensive understanding of various mobile devices and
related mobile applications, including Microsoft, Android and Apple
- o Experience implementing and/or supporting VOIP (Avaya); Mobile
Device Management; and Video Conference (Tandberg/Microsoft Teams) environments
- o Knowledge of emerging technologies and vendor landscape; ability
to quickly comprehend the functions and capabilities of new technologies
- o Experience in supporting and troubleshooting Microsoft, Dell
& Apple Notebooks and Desktops
- o Experience supporting A/V equipment in a high volume conference
room setting
- o Core understanding VPN, wireless & security practices
- o Must be able to troubleshoot or escalate complex problems
encountered during installing, testing or monitoring where the application of
new technical procedures need to be created and performed
- o Must be able to recommend complex solutions to problems and
follow through to resolution, as well as implement resolution that has been
developed
