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Introduction:

Our Client is looking for experience Field Service Engineer specializing in Low Voltage/Medium Voltage Variable Speed Drives. As part of the dynamic team, you'll play a crucial role in performing site acceptance tests, commissioning, and start-up assistance for our cutting-edge products. Your technical expertise will be instrumental in providing top-notch after-sales service to our valued customers, troubleshooting maintenance issues, and offering timely solutions. If you're ready to showcase your skills in a challenging yet rewarding environment, we invite you to apply and be part of our journey towards excellence.

Responsibilities:

• Perform site acceptance tests, commissioning and start-up assistance for Low Voltage/Medium Voltage Variable Speed Drives
• Interface with customers on after sales service, understand and help customers define their needs
• Attend all maintenance related problems on site, trouble shoot and provide technical support to customers as well as resolve technical issues
• Work closely with sub-contractor in fulfilment of repair schedule
• Conduct training to enable users or customers optimizing the product performance
• Provide necessary inputs from field to engineering & factory for designing new products and enhancing existing products
• Validate and ensure full compliance in product application, controls and documentation
• Support product warranty claims and quality issue. Update customer complaints system & prepare monthly failure analysis report
• Project pursuit with engineering, sales teams and external consultants or contractors towards achieving project goals
• Collate and maintain project pursuit reports for managements review and action plan

Requirements:

• Degree/Diploma in Electrical Engineering or equivalent with at least 5 years service experience in a similar industry
•  Must possess hands-on working experience in technical servicing role and able to work independently at job site
• Sound technical knowledge in LV/MV Variable Speed Drives. Able to handle 400V/3.3KV/6.6KV/11KV Variable Speed Drive, Switchgear and Transformer
• Familiar with Communication Protocols Ethernet/IP, Modbus and Profibus, etc.
• PLC knowledge will be added advantage
• Excellent communication & presentation skills
• Independent with good planning and time management skills
• Customer oriented with good attitude
• Must be ready to support customer requirements with on call system
• Flexible and adaptable in site environment
• Ready to travel for business trips