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Introduction:

Our client is global hospitality group

Responsibilities:

The incumbent shall report to the VP, Commercial Support Services, and under her guidance to oversee the efficient distribution of rooms to maximize occupancy and revenue. 

Essential Job Skills

Proven experience in hospitality reservations and distribution operations, and knowledge of best practices in distribution operations. 

Possesses knowledgeable in Opera PMS and Central Reservations systems.

Strong Analytical skills to analyse data and make data-driven decisions. 

Possesses problem-solving skills, to approach challenges strategically and think critically about solutions to enhance business processes, also to identifying and addressing the root causes of issues within workflows.

Possesses documentation skills, to write clear and concise documentation, include process maps and SOP.

 

Desirable Job Skills

Ability to plan and execute process improvement projects, including setting goals, timelines and milestones.

Familiarity with and understanding of automation tools and technologies to streamline processes and improve efficiency. 

Ability to work collaboratively with teams from different departments and hotels.

Key Result Areas

Process Optimization and Documentation - to analyse current distribution processes, work with cross-functional teams to identify areas for improvement, develop and implement to streamline workflows to improve operational efficiency, and document the revised workflows. 

Automation and Technology integration to leverage technology and automation to enhance process efficiency, collaborate with IT teams to rollout out technological solutions. 

Implement process changes Lead the implementation of process improvements, including change management initiatives, training programs and performance metrics to ensure successful adoption and sustainability.

Performance monitoring and evaluation to establish performance metrics and KPIs, regularly assess and report on the effectiveness of process improvement. 

Quality Assurance to implement quality control measures to audit the accuracy of data entry, investigate and resolve quality issues related poor data entry.

Training to develop and deliver training session and facilitate knowledge transfer to relevant stakeholders.

Data Analysis and Reporting to analyse distribution performance metrics, generate reports and dashboards to track KPIs and identify trends and opportunities. 

To maintain and upkeep the updated processes, SOP and the best practices for training and future reference. 

Scope of Duties

Conducting process reviews and analyses.

Collaborating with cross-functional teams to gather insights. 

Creating detailed process documentation and maps.

Identifying automation opportunities and technological solutions. 

Recommending and presenting process improvement proposal. 

Coordinating and overseeing the implementation of process changes. 

Monitoring performance metrics and KPIs.

Providing training and facilitating knowledge transfer

Communicating effectively with stakeholders at various levels.

Undertake any other projects and/or tasks as assigned by Head, Commercial Support Services.

Requirements:

Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field (preferred)

Minimum of 3-5 years of experience in hotel distribution, revenue management, or a related field

Proven track record of success in developing and implementing effective distribution strategies

Excellent analytical skills and experience with data interpretation

Strong communication, negotiation, and interpersonal skills

Ability to work independently and manage multiple tasks effectively

Proficient in Microsoft Office Suite and hospitality OPERA property management systems (PMS) is a MUST

Knowledge of the hotel distribution landscape, including online travel agencies (OTAs) and the Global Distribution System (GDS) (a plus)

Experience with digital marketing concepts (SEO, PPC) (a plus)

Experience working with a specific hotel brand or property management system (PMS)

Experience in a specific hotel segment (luxury, boutique, resort)

Knowledge of revenue management software and tools

Proficient in English and Chinese language