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Introduction:

The company is a leading supplier to the global semiconductor industry, providing products used by major semiconductor companies to test chips for applications in AI, high-performance computing, mobile, telecommunications, and automotive electronics. With over $100M in annual revenue, the company is headquartered in Taiwan and has a global workforce of over 400 employees. It is focused on strong growth as an independent business.

Responsibilities:

The role is responsible for providing technical assistance and support to internal customers, ensuring smooth operation of computer systems, networks and software applications. The IT Specialist Technical Support will troubleshoot issues, diagnose problems and implement solutions to ensure efficient and effective IT operations.

This role is based and support the Zhubei office.

1. Troubleshoot and resolve technical issues related to computers (PC), servers, networks, printers, scanners, video conferencing and other workplace devices promptly.
2. Collaborate with cross-functional teams to test and evaluate new technologies and solutions for regional and global deployments.
3. Communicate with external vendors and service providers to coordinate support activities, escalate issues, procure necessary hardware and software.
4. Network Administration -- Responsible in Deploying and overseeing functional networks such as LAN, WLAN, WAN.
5. Maintain and support SD WAN network infrastructure, Network security solutions etc.
6. Windows System Administration -- Responsible for the design, planning, implementation and support for the Microsoft Windows environment.
7. Design, install, and configure internal and customer facing servers with a primary focus on providing Microsoft Windows OS Support (2008, 2012, 2016, 2019, and Windows 10)
8. Perform VM administration using different Virtualization Platform (VMware, Citrix, Hyper-V and Azure Cloud)
9. Manage Dell servers and process hardware replacement from vendor

Requirements:

1. At least 5 years of experience in IT technical support
2. At least 5 years of experience in Red Network Administration in a large global distributed environment.
3. Strong knowledge and hands-on skills in Windows operating systems, Microsoft office application and various software programs.
4. Familiarity with networking concepts and devices, such as routers, switches, firewalls and VPNs.
5. Experience in Network Administration.
6. Highly capable in installing, configuring, administering, and troubleshooting all Cisco Routers/switches/wireless, HPE/Aruba Switches, Aruba Wireless.
7. Knowledge of supporting and administering Network Access Control.
8. Knowledge of support SD WAN technologies.
9. Full understanding of LAN and WAN technologies, including Ethernet, VLAN and Routing.
10. Able to demonstrate an aptitude for troubleshooting and has superior knowledge of network technologies.
11. Strong knowledge and ability to troubleshoot hardware, access, network and performance issues, root cause analysis, in a complex global distributed hardware/software environment.
12. Experience in Windows Administration.
13. Skills in Microsoft Active Directory, DNS, DHCP, WINS, DFS, File and Print services, RDS and Group Policy Management. Having experience with these systems, platforms, servers, or the like is an advantage.
14. Windows Server Administration operating systems