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Introduction:

Founded in Italy in 1969 and listed on the Euronext STAR segment, our client are international company that manufactures integrated lines and machines for processing wood, glass, stone, polymer, and composite materials. Supporting innovation in furniture, home building, automotive, and industrial sectors, we generate 80% of our revenue outside Italy through a network spanning 160+ countries, with 12 manufacturing sites and 20+ showrooms. Our team of 4,400 empowers leading companies in Italian and global design to unlock the potential of any material.

Responsibilities:

This role is required to travel to customer locations to perform complete installation of machines including maintenance and operating training.

Troubleshoot and repair machines in malfunctioning cases.

Travel to customer plant locations as requested by service coordinator in central office, to perform technical services on machineries.

Installation

Monitor and help where needed, in the phases (usually handled by customers) of unloading and positioning and utilities hook up of machines arriving at customers

Assemble and/or retrofit all machine components to make up the complete purchased equipment

Connect all utilities to the equipment

Pre-program machine controllers according to specific customer applications

Test run machinery installed to verify functioning of all capabilities

Provide maintenance & operating training to customer representatives, to the extend needed to allow customer to maintain and utilize the machinery according to manufacturer guidelines and specifications. This includes walking customer through all supplied manuals and explain who, how and what to do, to obtain service, whether it involved parts of technical support, from the company, in case of problems

Troubleshooting & Repairs

Diagnostic Analysis: Identify and diagnose issues with machinery, including electronic, electrical, pneumatic, mechanical, and system-related problems. Determine the optimal solution and implement or coordinate repairs to resolve customer issues.

Repair Services: Perform or oversee repairs, ensuring high-quality service and timely completion, while also advising customers on maintenance practices to extend machines life and optimize performance.

Spare Parts Management: Coordinate with the central parts team to source and deliver spare parts for repairs, with a focus on essential machine parts.

Backup Responsibilities

Technical Support: Provide in-house phone support as needed.

Shop-Based Tasks: Participate in machine modifications, refurbishing, and testing.

Showroom Support: Assist in demo setups and shows for customer engagement.

Reporting & Planning

Weekly reporting to the service manager, including:

Scheduling and Planning: Coordinate upcoming service and installation schedules.

Market Analysis: Discuss issues in the market and customer feedback.

Resource Coordination: Plan support from senior resources in other regions, whether remotely or on-site.

Sales Analysis: Regularly analyze the sales of spare parts and repair services, creating action plans to expand the service and parts market in Korea.

Requirements:

Technical background: Able to do troubleshooting on machines.

Preferred: Experience from our industry or heavy machinery sector

Required language(s): Korean native, English intermediate (training courses are all in English)

At least 3 Years) of working experience in the related field is required for this position.

Key Competencies

Collaborates effectively with colleagues and clients.

Resolves issues quickly to minimize downtime.

Anticipates challenges and takes initiative.

Applies in-depth technical skills to maintain and repair equipment.

Prioritizes customer satisfaction and service quality.