Director Aftersales/ General Manager

Automotive

Permanent General Management

SINGAPORE

SGD 13k - SGD 14k

Apply now

Introduction:

Our client is a leading European automotive group, their vision are to deliver an outstanding customer experience at every of their journey and support their post experience having a team of specialist & manufacturer trained staff to ensure their car receive the best possible attention. Looking to develop? - Grow your career with them, receive industry leading training from the brand you represent and their dedicated training team. As Aftersales Director , you will be responsible for providing direction for the entire postsales operation in order to deliver against one of their key priorities You will ensure that all the departments within the postsales operation function efficiently and as one unit to optimise performance and provide customer excellence.

Responsibilities:

Profitability

Meet key performance indicators and targets for the individual sites

Look for opportunities to increase efficiency of the Service/Body shop and parts operations to maximise the full potential

Take actions to ensure sustained profitability of Departments/sites

Ensuring we meet OEM targets and Bonus elements

Customer Service/Satisfaction

Take actions to sustain and enhance levels of customer satisfaction

Work with team to develop understanding and implementation of customer focussed environment

Respond promptly to any customer complaints and ensure timely and correct resolution

Liaise with insurance companies, fleet operators etc to ensure good working relationships are developed

Cost Control

Maintain rigorous control of operating department costs and budget

Manage stock inventories effectively

Ensure warranty procedures are followed correctly to ensure prompt recovery of monies due

Manage debtors on conjunction with Accounts Department

Administration

Ensure that company standards are followed in relation to control of funds, remised, vehicles, and other company resources

Ensure that steps are taken to ensure safe working processes are followed and provision of H&S legislation is complied with

Requirements:

Candidates should possess at least a Diploma in Mechanical Engineering, with a minimum of 10 years experience in a similar capacity for a premium brand from the automotive industry, who display a good understanding of brand positioning and market dynamics of the industry

At least 5 years’ experience in a managerial role within the postsales environment

Demonstrable experience of working in a target driven environment

Experience of developing and monitoring budgets and Manufacture Targets

Understanding of marketing processes and development of pricing strategies

Up to date knowledge of vehicle and consumer legislation, trade practices and FSA regulations and duties

Julia Hoh

For more information about this job opportunity please contact our consultant.

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