Automotive Service Manager

Automotive

Permanent Technician

singapore

SGD 50k - SGD 50k

Apply now

Introduction:

Be a part of our exciting team featuring great job opportunities for the career-minded individual. Our client is one finest Luxury Automotive group in Singapore. We currently have an excellent opportunity for an experienced Service Manager

Responsibilities:

The Service Manager is responsible for the customer-focused and efficient operation of the dealership's service department.

You will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records.

The Service Manager is responsible for ensuring a customer experience that meets or exceeds the manufacturer’s customer satisfaction index and for monitoring and improving customer satisfaction.

The service manager also carries out this responsibility by building customer relationships, creating a good work environment and properly managing the assets of the department.

Report to management any circumstances that compromise the integrity of the dealership

Work with the parts department as appropriate to ensure proper stocking of high use parts

Collect accounts receivable for service work

Obtain competitive bids on all tools, equipment, sublet repairs, supplies, ect…

Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediately

Ensure that all required technical publications, periodicals, bulletins, ect… are obtained, kept up-to-date and properly maintained

Quality check completed jobs

Ensure that all the necessary shop equipment is in proper working condition

Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly

Ensure that proper service sales techniques are being used

Meet with fixed operations director and general manager at least once a month to review current service department performance, set future performance objectives, promotional activities or any other matters

Communicate with customers before issues arise and get involved in escalated customer issues

Maintain accurate records and insure warranty parts retention as outlined, following all manufacturer requirements as outlined in manufacturer and company policy and procedures manuals

Maintain the highest possible standards of workmanship, advise technicians of service on a monthly basis

Serve as liaison with factory representatives in the absence of fixed operations or service director

Establish and maintain a good working relationship with customers to encourage repeat referral business

Monitor staffing levels, compensation levels and department turnover

Assure proper repair order flow to satisfy warranty/dealership/business office requirements

Maintain reporting systems required by general manager, company and manufacturer

Establish and maintain a good working relationship with vocational and technical schools to enhance recruitment activates

Direct and schedule the activates of all department associates

Hire, train, motivate, counsel and monitor the performance of all service department staff

Assist in development of annual service budget for use in connection with annual sales forecast

Maintain customer satisfaction index rating above that of manufacturer or dealership average

Requirements:

You have a High School diploma or equivalent

3 - 5 years of experience in a luxury dealership, 2 plus years of supervisory experience

Excellent verbal and written communication and interpersonal skills

Proficient knowledge of dealership computer systems

Demonstrated customer service skills

Previous industry knowledge of overall operations, management and wholesale relations (preferred)

Julia Hoh

For more information about this job opportunity please contact our consultant.

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