Application Support Executive (Retail)
by Richard Ho in Retail
singapore
SGD 4k - SGD 5k
Introduction:
The Objective of this role is to perform business applications in order to maintain functional and operational availability for the business. This includes problem analysis and resolution, ensuring maximum uptime of business applications, handover of systems from development, and working proactively to improve the operational efficiency and reliability of the platform. This role is hands-on as well as requiring day to day operations of the application support and working closely with business users.
Responsibilities:
• Problem Resolution
• Change Management
• Application Management Standards
• Application Availability
• Product Evaluation & Implementation
Requirements:
• Diploma/Advanced/Higher/Graduate Diploma.
• 3 years of Application Support experience
• Windows OS / Navision / SQL skill is a must
• Excellent verbal and communication skills and able to translate complex technical issues into plain English, easily digestible for customers and stakeholders
• Strong relationship builder who develops and maintains relationships to help attain targets.
• Able to share information across teams, business lines and geographies.
• Strong problem solving background with a focus on ownership of issues and a commitment to resolving them
• Influential and able to persuade peers and stakeholders (at various levels) and thereby, overcome uncertainty to change and sustain support
• Innovative and able to create new ways of working, which are effective and easily accepted
• Occasional travel and on-call availability at all times
• Good analytical skills and ability to investigate the source of a problem across several different systems if required
• Track record of effecting application management changes within a global, high-availability environment
Interest Applicant please send your CV to richardh@gemini.sg
