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Introduction:

Are you a highly motivated and experienced leader with a passion for delivering exceptional service and driving business growth? Do you thrive in a fast-paced environment where you can make a real impact? If so, we have an exciting opportunity for you to lead our Service Department! About the Role: As Service Manager, you will be responsible for the overall performance and success of our Service Department. You will lead a team of skilled technicians, ensuring the highest levels of customer satisfaction while driving business growth and profitability.

Responsibilities:

• Lead and Inspire: Motivate and mentor your team to achieve outstanding results, fostering a culture of collaboration and continuous improvement.
• Drive Business Growth: Develop and implement strategies to expand our service customer base and increase revenue, while ensuring profitability.
• Deliver Exceptional Service: Oversee all aspects of service delivery, from scheduling and dispatching technicians to ensuring timely and efficient completion of jobs.
• Build Strong Relationships: Cultivate and maintain strong relationships with customers, building trust and loyalty through exceptional service and communication.
• Optimize Operations: Implement processes and systems to improve efficiency, productivity, and cost-effectiveness within the Service Department.
• Champion Quality: Ensure all service work meets the highest quality standards, adhering to best practices and safety regulations.
• Collaborate and Contribute: Work closely with other departments, including production and sales, to ensure seamless operations and customer satisfaction.
• Problem-Solve and Innovate: Proactively identify and address challenges, implementing creative solutions to improve service delivery and customer experience.

Requirements:

• Proven Leadership: A track record of successfully leading and managing a service team, with a focus on customer satisfaction and business growth.
• Technical Expertise: Strong knowledge of our products and services, with the ability to provide expert technical advice to customers.
• Business Acumen: A solid understanding of business principles, including budgeting, cost control, and revenue generation.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members.
• Organizational Skills: Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Problem-Solving Abilities: A proactive and solution-oriented approach to challenges, with the ability to think critically and make sound decisions.