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Introduction:

Position Overview:

Manage the MIS team and take overall responsibility for all IT Resources, Services, and Deliverables within the organization.

Ensure business continuity by maintaining consistent, cost-effective systems, networks, processes, and resource operations while complying with corporate guidelines and staying within the agreed budget

Responsibilities:

Leadership & Strategy: Develop and lead all IT management activities, including Application Management, Project Management, Solution Delivery, Management and Control, Supplier/Vendor/Contractor Management, and Internal IT Workforce Management.

Partnership: Work collaboratively with all internal and external stakeholders, manage vendors, initiate, evaluate, and prioritize projects and process improvements to ensure deliverables are focused on quality and maximum ROI.

Project & Risk Management: Oversee all projects, ensuring deliverables meet stakeholder expectations and adhere to project management principles, including Risk Management.

Governance & Security: Ensure information security policies are implemented across all IT functions, conduct periodic assessments, identify gaps, and ensure relevant resolutions are in place.

People & Resource Management: Foster a culture of performance and value in technology services, establish control mechanisms for optimal, efficient, and rightful allocation and utilization of resources, set performance goals, and conduct staff performance appraisals according to corporate guidelines.

Change Management & Service Excellence: Ensure solutions delivered are thoroughly tested, meet specifications and timeline from request to deployment.

Requirements:

A hands-on role with at least 5 years of experience in a similar position, with broad functional expertise, preferably in the retail industry, and technical expertise in BI Tools and all facets of IT management and technology trends.

Working knowledge of business process design and conceptualization skills are essential.

Must know MS SQL/SSIS, and knowledge of Crystal reports/Qlik View/Excel VBA/Python is an advantage.

Experience with Navision is an advantage.

Essential skills in Microsoft Office, including Word, PowerPoint, and Excel.

Excellent verbal and communication skills and the ability to translate complex technical issues into plain sentences for customers and stakeholders.

Strong relationship builder who develops and maintains relationships to help attain targets, shares information across teams, business lines, and geographies.

Good analytical skills and the ability to investigate the source of a problem across several different systems if required.

Comfortable working in a fast-paced, customer-focused organization undergoing change.