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Introduction:

Our client is in the banking industry. They are currently looking for an IT Manager will act as the primary internal owner of IT operations, infrastructure, security, end-user support, and IT vendor management.

Responsibilities:

1. IT Operations & Vendor Management: Serve as the company’s main IT contact and manage outsourced IT vendors to ensure reliable support, SLA compliance, timely issue resolution, escalation handling, and proper technical documentation.
2. Infrastructure, Cloud Services & System Management: Oversee the operation, maintenance, and upgrade of IT infrastructure, including servers, networks, endpoints, Microsoft 365 services, backup systems, security solutions, and business applications.
3. Website & Domain Services: Coordinate website, hosting, and domain-related matters with external service providers, such as DNS, SSL certificates, website security, integrations, renewals, and technical support.
4. End-user Support: Manage user onboarding, offboarding, access rights, hardware allocation, software setup, and timely resolution of IT support issues through direct or vendor assistance.
5. IT Projects, Tendering & Change Management: Manage IT projects, tender preparation, vendor evaluations, implementation coordination, and change management.
6. Procurement, Budgeting & Asset Management: Manage IT procurement, software licensing, vendor contracts, renewals, warranties, asset inventory, budget tracking. and cost control.
7. Backup, Disaster Recovery & Business Continuity: Ensure backups are monitored, restoration tests are conducted, and the IT disaster recovery and business continuity arrangements are maintained and up-to-date.
8. IT Governance & Compliance: Maintain IT policies, procedures, documentation to support secure and reliable IT operations and ensure compliance.
9. IT Reporting: Provide regular updates to the stakeholders on IT operations, incidents, vendor performance, project progress, budget status, and upcoming priorities.
10. AI, Automation & Process Improvement:  Advise on AI adoption, automation opportunities, and technology-enabled process improvements.

Requirements:

1. Degree in IT, Computer Science, Information Systems, or a related discipline.
2. Minimum 8 years of experience in IT operations, infrastructure management, system administration, end-user support, IT service delivery, and SLA management.
3. Experience acting as the main in-house IT manager, IT lead, or sole IT person in a fast-paced organization.
4. Relevant certifications such as Microsoft, Cisco, CompTIA, VMware, ITIL, CISM, CISSP, or equivalent.
5. Proven ability to work effectively with stakeholders of different technical levels highly preferred.
6. Experience managing both on-premise and cloud environments, with cloud migration exposure (e.g., Mircrosoft 365) highly preferred.
7. Experience managing IT projects, tender preparation, vendor evaluations, system implementation, upgrades, migrations, maintenance, website/domain-related technical matters, vendor performance monitoring, and SLA compliance.
8. Solid knowledge and experience with Windows Server, Active Directory, Microsoft 365, endpoints, networks, Wi-Fi, backup systems, security solutions (e.g., antivirus, EDR, secure email gateway, firewalls), cloud services, and business applications.
9. Solid knowledge and experience with networking and related services, including TCP/IP, LAN/WAN, firewalls, switches, VPN, DNS, DHCP, SSL certificates, etc.
10. Familiarity with essential cybersecurity practices, including access control, multi-factor authentication, endpoint protection, email and phishing protection, etc.
11. Strong understanding of IT governance, policies, procedures, compliance, data protection, backup, disaster recovery, business continuity, and secure IT operations.
12. Strong troubleshooting, problem-solving, communication, reporting, time management, and stakeholder management skills.
13. Excellent command of written and spoken English and Chinese.