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Introduction:

Our client is a global technology company looking for Desktop Support Engineers to join their team:

Responsibilities:

Requirements:

• o    5+ years in a similar position and specific experience providing VIP & Executive client support
• o    Strong knowledge of Core Desktop (both MAC iOS and Wintel) & Infrastructure Technologies:
• §  Microsoft Office (all versions), Microsoft InTune Admisistration, Active Directory Services (Groups, and OUs), TCP/IP, Citrix, Cisco VPN, Symantec Anti-virus solutions, LAN/WAN Technologies, exposure to Avaya IP Telephony & Avaya Messaging Administration and strong knowledge of Dell and all Apple hardware
• o    Comprehensive understanding of various mobile devices and related mobile applications, including Microsoft, Android and Apple
• o    Experience implementing and/or supporting VOIP (Avaya); Mobile Device Management; and Video Conference (Tandberg/Microsoft Teams) environments
• o    Knowledge of emerging technologies and vendor landscape; ability to quickly comprehend the functions and capabilities of new technologies
• o    Experience in supporting and troubleshooting Microsoft, Dell & Apple Notebooks and Desktops
• o    Experience supporting A/V equipment in a high volume conference room setting
• o    Core understanding VPN, wireless & security practices
• o    Must be able to troubleshoot or escalate complex problems encountered during installing, testing or monitoring where the application of new technical procedures need to be created and performed
• o    Must be able to recommend complex solutions to problems and follow through to resolution, as well as implement resolution that has been developed