---

Introduction:

Our client has a diverse portfolio, primarily focused on property development, property investment, and hospitality. The company is renowned for its commitment to delivering high-quality residential, commercial, and industrial properties, alongside strategic investments in hotels and other hospitality assets. They are seeking an Customer Service Officer.

Responsibilities:

Visitor Reception:

1. Extend a warm and professional welcome to all visitors and tenants, ensuring a positive initial experience.

Visitor Registration:

1. Efficiently manage the registration process for all visitors, maintaining accurate records.

Tenant Support:

1. Promptly and professionally address tenant inquiries, requests, and feedback to ensure high levels of satisfaction.

Service Recovery:

1. Implement effective service recovery strategies to resolve issues and maintain tenant trust.

Emergency Assistance:

1. Provide immediate support and assistance during emergencies, prioritizing the safety and well-being of all occupants.

Information and Direction:

1. Offer precise information and directional assistance to visitors and tenants.

Concierge Maintenance:

1. Maintain the cleanliness and security of the Concierge area and Main Lobby, ensuring a welcoming environment.

Car Park Management:

1. Oversee car park applications and actively promote car park services to optimize usage.

Communication Coordination:

1. Collaborate with the Marketing and Communications (Marcom) team to update information for tenants and digital panels, ensuring clear and timely communication.

Tenant Surveys:

1. Assist in the execution of the annual tenant survey to gather valuable feedback and insights.

Access Card Management:

1. Manage the issuance and control of access cards to tenants, ensuring secure property access.

CERT Participation:

1. Actively participate as a member of the CERT team, supporting the Fire Safety Manager in maintaining fire safety protocols.

Requirements:

1. At least 2 years of relevant experience in a similar role.
2. Strong customer service and communication skills.
3. Open to Working Shift:

Work Schedule:

Shift 1: Monday to Friday: 8:00 AM to 5:00 PM, Alternate Saturdays: 9:00 AM to 12:00 PM.

Shift 2: Monday to Friday: 9:00 AM to 6:00 PM, Alternate Saturdays: 9:00 AM to 12:00 PM.