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Introduction:

My client, a well-established Life Insurance Company is urgently looking for a high calibre candidate to fulfill the above-mentioned position. Details are as followings:

Responsibilities:

1. To provide deliver prompt and professional customer service to Canada Life’s policyholders in Macau and other regions
2. To handle account changes (e.g., address changes, changes to payment frequency, changes of beneficiary, etc.), loan inquiries and requests, surrender inquiries
3. Review and prepare customer service actions as noted above, including collection and review of customer documentation, and submit to your manager for review &
4. approval and then complete final processing
5. To identify and resolve any customer inquiries or complaints by applying good judgment and understanding of customer’s concerns
6. To provide prompt and clear responses to customer inquiries for information about their policies, liaising with your manager and/or the Company’s home office as necessary

Requirements:

1. Higher Diploma or Degree holder
2. IIQE Paper 1 and 3 (For customer service purpose only)
3. 3 - 4 years of customer service experience in the life insurance industry
4. Excellent communications skills in both written (letters & emails) and spoken English and Cantonese
5. Microsoft Office (especially Word, Excel, Outlook, and Teams)
6. Strong sense of responsibility, organization and self-sufficiency, supporting the ability to work without direct supervision in a remote environment
7. Report to an expatriate boss