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Introduction:

Customer order desk

Responsibilities:

• Process customer order(s) into SAP accurately within 48hours from the time the order was received

• Verify articles on customer order against latest Particle pricing with Country Sales/Pricing Dept

• Process customer Invoice Price and shipment quantity discrepancies Credit/Debit Memo on a timely manner

• Make delivery notes into the system and inform the warehouse for tires delivery or confirm with plant or forwarding company for shipment delivery

• Follow up with Service Provider (SP) on deliveries and generate customer invoices for the deliveries with proper Proof of Delivery (POD) supporting

• Ensure availability of all relevant customs and shipment documents / certificates

• Support special assignments and new project(s) requirements assigned by immediate supervisor

Requirements:

-Bachelor’s degree in a related field.

-At least 1 year of experience in customer support.

-Good English communication skills.

-Strong service mind and customer-oriented attitude.