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Introduction:

My client, an international freight forwarding & logistics company is looking for :-

Responsibilities:

• Strong experience in order management
• Key Account management for retail customer
• Supply Chain improvement by applying digital tech
• Directly report to the Regional Head of International Supply Chain Solutions (ISC)
• Shall interface actively with key account retail client, operational, key account managers, implementation teams and internal business units
• Monitoring the key account business & performance
• Monitor and drive regional and / or global KPIs proactively
• Focus on identifying supply chain improvements by applying digital technology (order management, dashboards, predictive analytics, etc.) and on implementing them jointly with the operational account management team
• Identify & manage joint value projects to ensure win-win situations for customers and Company
• Drive customer quarterly business reviews jointly with operational key account teams
• Liaise internally with different product teams to actively identify and drive supply chain improvement projects
• Ensure business continuity and above-average retention rates
• Drive business growth with selected key accounts

Requirements:

• University degree in Logistics, Business Administration, International Management, or relevant studies
• Minimum 5 years job experience in ocean freight including operational procedures
• Experience in working with key accounts
• Management experience in leading a customer specific control tower / operational team is an advantage
• Relevant skills and experience in IT / solutions (order management and freight management experiences are critical)
• Fluent English and confident presentation skills
• Project management and change management skills