Job Scope of Corporate/Fleet Account Manager
Criteria
Class 3 Driving License is compulsory
Minimum Degree qualification, Mechanical Engineering would be an advantage
Minimum 3 to 5 year experience in Automotive industry is preferred
Ability to empathize 2 levels up and 2 levels down
Hardworking, service oriented and enjoy going the extra mile for customers
Team worker with keen interest in cars
Positive attitudes and meticulous in work
Confident and strong interpersonal rapport skills
Strong enthusiasm in MG brand and keen to learn the philosophy, history and the technology behind our range of MG EV vehicles
Ability to communicate in non-technical terms with customers with regards to USP of each MG EV model
Articulate well and excellent customer service oriented
Patience and Pleasant disposition
Attention to details
Job Description
1. Personnel Management
Provide excellent customer service to customers for all MG EV models viz:
Unique Selling Proposition (USP)
Communicate and manage Fleet Sales and operations staff well
2. Market Intelligence
Knowledgeable on competitors specifications, OMV, VES, pricing and promotions against MG EV models
Know the MG EV Pre-owned market, keeping objective of bringing up the MG EV resale value
Keep abreast of the used car market, pre-owned MG EV and other makes in order to keep tap of transacted trade-in price and market trend and needs
3. Planning
Assist the General Manager to deliver and enhance the Customers Excellent Experience in Showrooms and RoadShows and any other outdoor events
Assist the General Manager to compile, update and provide a clear and concise format on customers feedback for General Manager to use as reference in handling customers objection, comparison and negotiations in future dealings and Sales training to Fleet Sales Consultants and presentation to Top Mgmt
Assist the General Manager in setting and administering an annual fleet budget business plan
Guide and assist to manage the day-to-day activities of the fleet sales consultants team
Identify new business opportunities including securing appropriate partnerships and tenders to further the fleet sales vis-a-vis car rental and leasing, car sharing, private hire, Taxi companies, government bodies, corporate and embassies.
4. Operations
To provide a systematic and standard delivery of MG EV vehicles to customers explaining on the usage of the various functions available
To ensure that monthly Sales order and registration KPIs are met
To support in Showrooms and Road Shows by demonstrating and explaining product options and benefits to customers so as to enhance customers experience
To conduct ad-hoc duties on market intelligence, gathering information when called upon
To conduct telemarketing and test drive for existing and potential corporate/fleet customers
5. Logistic & Administration
To monitor and handle product enquiry from customers
To provide and update on leads, test drive and delivery reports and customers feedback
Proposed Remuneration package guideline
Basic Salary : $2,000 to $2,400 per month
Transport allowance include parking and fuel : $300 per month
Handphone subsidy : $80 per month
Vehicle commission per unit for Cat A models $500 and Cat B models $900
Volume sales incentives will be introduced from time to time
Special vehicle commission per unit for Tender projects will be made known before submission
Location : 23 Leng Kee Road, Singapore 159095, 2nd Floor MG office.
Working Hours : Mondays to Fridays, 8.30 am to 6 pm
Weekends and Public Holidays to be made available when required by customers on prior appointments.
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