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Introduction:

A renowned luxury hospitality group is seeking a strategic and experienced Assistant VP/Senior /VP, Hotel Operations to oversee regional hotel performance across both operating and pre-opening properties. This pivotal role ensures operational excellence, brand consistency, and strong stakeholder alignment across the portfolio. This role will be reporting to SVP Head Regional Operations

Responsibilities:

1. Operational Leadership & Support

1. Provide strategic oversight and guidance to General Managers to ensure smooth and efficient hotel operations.
2. Drive organizational readiness and support for pre-opening projects.
3. Conduct performance reviews and property visits, ensuring alignment with brand and service standards.

2. Owner Relationship Management

1. Act as the key liaison with property owners, maintaining open communication and ensuring alignment with management agreements.
2. Provide operational and brand-related support to owners for both operating and new hotels.

3. Concept Development

1. Lead the creation and refinement of unique hotel concepts in line with brand identity and market needs.
2. Collaborate with design, marketing, and operations teams to develop distinctive concepts across rooms, F&B, wellness, and guest experience.

4. Human Resources & Talent Strategy

1. Work closely with HR teams in talent planning, recruitment, and onboarding for General Managers and Executive Committees.
2. Develop manning strategies aligned with property scale, phase, and local workforce dynamics.

5. Project & Timeline Management

1. Oversee pre-opening milestones, ensuring clarity and alignment across project teams and stakeholders.
2. Attend project meetings, monitor timelines, and support operational readiness.

6. Financial Planning & Budgeting

1. Partner with finance, sales, and revenue teams to review and align hotel budgets, CapEx, and financial projections.
2. Ensure pre-opening budgets are well-informed and strategically planned.

7. Brand Standards & Quality Assurance

1. Drive the implementation of brand standards, quality tools, and service protocols across all properties.
2. Support audits and continuous improvement initiatives.

8. Sustainability & CSR

1. Promote CSR and sustainability initiatives across operational and pre-opening hotels.
2. Embed environmental and social responsibility in hotel design and daily operations.

9. Operational Efficiency & Innovation

1. Identify opportunities for productivity improvements and operational cost-efficiencies.
2. Support the adoption of new technologies and multitasking models across functions.

10. Communication & Stakeholder Engagement

Represent operations in business reviews, owner meetings, project discussions, and internal leadership forums.

Success Indicators

1. Timely and successful openings of new hotels.
2. Achievement of operational and financial performance targets.
3. Strong owner and stakeholder relationships.
4. High levels of team engagement and brand consistency.
5. Effective resource utilization and continuous improvement.

Requirements:

1. Bachelors degree in Hospitality Management, Business Administration, or a related field.
2. 5 to 8 years of experience in hotel operations, including exposure to multi-property or regional/Global-level responsibilities.
3. Strong background in both pre-opening and operational hotel management within the luxury hospitality segment.
4. Proven ability to manage owner relations, support concept development, and uphold brand standards.
5. Solid understanding of hotel financials, including budgeting, CapEx planning, and operational projections.
6. Experience working cross-functionally with design, HR, finance, and project teams.
7. Demonstrated leadership skills with the ability to drive operational efficiency and service excellence.
8. Effective communicator with strong interpersonal and stakeholder management capabilities.
9. Willingness to be based in Phuket and travel within Asia Pacific as required (relocation package will be provided)