Customer Service Executive
by Dhiviya Thiagarajan in Logistics
Introduction:
• Administer sales enquiry, quotation, order entry to invoicing including processing of order return and purchase order • Co-ordinate with purchasing, logistics and warehouse to arrange shipment to customer / vendor
Responsibilities:
- Monitor orders and communicate order status to customers
- Ensure on time delivery and provide full set of required documents to customer promptly
- Ensure proper documentation and all order management processes are in accordance to company policies and guidelines
- Ensure all invoice vouchers are matched and credit note are filled in proper order
- Enter orders / goods receipts into system in a careful and responsible manner
- Establish good working relationship with both internal and external customers
- Provide administrative support and other duties as assigned
Requirements:
Requirements:
• Minimum Diploma or 3 to 5 years of relevant experience
• Computer literate, proficient in Microsoft Excel and Outlook
• Experience with NAV and C4C system will be an added advantage
• Good knowledge of incoterm, import or export document requirement, COO etc
• Able to meet reporting deadlines
• Able to communicate proficiently in English, both verbally and written
• Excellent interpersonal & communication skills
• Independent, analytical and able to work under pressure with a high level of integrity, commitment & resourcefulness
• Team players with positive working attitude
EA License number: 12C5083
EA Registration number: R1437563
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