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Introduction:

Our client is one of the biggest security equipment company.

Responsibilities:

1. Work with the customer service representative to quickly and efficiently solve customers security system issues
2. Provide support and maintenance services such as routine preventative maintenance, troubleshooting, system upgrades/expansions/alterations, and systems training
3. Increase customer satisfaction and maintain long-term relationships with customers
4. Ensure quality of Convergint services by strictly following company standards and policies to deliver a prompt and efficient response to all service requests in the region
5. Handle daily troubleshooting and follow up on all open technical issues until the problem is resolved
6. Take over all service issues from the project team after the external handover is complete

Requirements:

1. Diploma/Certificate or Degree holder in Electronic Engineering, Electrical Engineering, or relevant discipline
2. With relevant experience in the security industry with knowledge of access control, video surveillance, and alarm systems is considered a plus
3. IT knowledge in hardware, network and databases
4. Ability to work under pressure
5. Strong analytical skills and problem-solving ability
6. Strong self-learning ability and able to work independently
7. Customer-oriented
8. Willing to work overtime which will be entitled to OT pay
9. Immediately Available Preferred.