International Assignment Consultant (IAC)

Professional services

Permanent Customer Services - Manager

Singapore, Singapore

SGD 3k - SGD 4.5k

Apply now

Introduction:

The IAC is a client facing position and oversees the full relocation process for the assignees. The role will be based on-site with a major corporate client in Singapore. The individual will be responsible for providing support to the assignment management team. The IAC plays a pivotal role in the relocation process and serve as the “navigator” to the international assignees. You will provide single point of coordination for all phases of international relocation activities; administering relocation policy/program, counseling on language and cross-cultural programs, overseeing destination service delivery and facilitating expense management.

Responsibilities:

Management of queries from transferring employees (responding to employees directly, forwarding to vendors or escalating queries as appropriate)

• Interaction with Business Partners and others within HCM on moves, immigration questions, etc.

• Request, review and issue relocation cost estimates to the business under supervision

• Handling exception requests under supervision

• Interaction with vendors providing a range of services

• Responsible for issuing and tracking expatriate documentation on a regional basis. This includes but is not limited to assignment memos, repatriation documentation, localization memos, transfer and departure documentation

• Preparation of employment verification documentation for transferring employees on a regional basis

• Responsible for data integrity for assignee records in Asia. Uploading relevant documentation to records e.g. manage lease information, upload transfer letters and expatriate documentation

• Working with assignment managers on initiation and communication of certain relocation policy types

• Provide support with both regular and ad-hoc reporting requirements

• Responsible for co-ordination of immigration expiries report updates, and co-ordination with vendors

• Data validation on immigration support documentation, and responsibility for obtaining signatures, issuing and in some circumstances drafting documentation

• Interaction with assignment managers on data entry for various assignment calculations.

• Involvement in ad hoc regional projects

Requirements:

To be successful in performing and developing this role, the candidate will need to demonstrate strength and experience in a majority of the following areas:

• Excellent analytical skills and attention to detail – an ability to review data, detect and correct errors, take responsibility for data quality

• Client service focus, responsiveness and a "can-do" open-minded attitude

• Strong organizational skills, proactive approach

• Self-starter, ability to work well independently or in a team environment

• Good communication and relationship management skills

• Understands the importance of confidentiality

• Ability to prioritize workload and meet deadlines

• Good judgment – knowing when to escalate an issue combined with a willingness to be flexible

• Familiar with operating as part of a global team

• Enthusiastic, positive and keen to learn and develop

• Strong Excel skills preferred

• Experience in the mobility field is preferred although not essential

EA License number: 12C5083 | EA Registration number: R1437563

Warm Regards,

Dhiviya Thiagarajan @ Diya

dhiviyat@gemini.sg +65 64442953

www.gemini-global.com +65 96304312

For more information about this job opportunity please contact our consultant.

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